Search results for query: *

Hi everyone I´m facing a new challenge with SBC hope you can give me your opinion. I´m trying to make outgoing calls so I can separate traffic from two different clients. Client "A" uses SM "A" and outgoing traffic is working fine via interface B2 Client "B" uses SM "B" and I´m trying to use...

Hi, does anyone have an opinion about this issue? I have installed certificates in my SBC so I can connect to Genesys. In a TLS trace I can see that I am receiving Genesys certificates but I am not sending mine. I have checked interfaces, profiles, network flows and I can not see where the...

Hi everyone, does anybody have an idea with this issue? I have carriers A, B and C connected to my SBC for incoming calls. Carrier A has its own interface. Carriers B and C shares another interface with a public IP. One of my clients wants to take carrier C for outgoing calls but SBC always...

Hi everyone can anybody help me with this challenge? I'm connecting a SIP trunk between avaya and genesys. Genesys is working on cloud so they provide me a FQDN to make the connection and I gave them a public ip address to get to my session manager so I'm doing NAT to get my voice network...

Hi guys does anybody know how can I get the caller Id in an outbound sip call through system manager. I´m getting this: anonymous@domain.com but I'm expecting this: dialed_number@ip_address or domain Incoming calls are working fine but I´m trying to reach the PSTN for outgoing calls Regards.

Hello, can anybody please help me whith this issue? I´m building a sip trunk using Session Manager but in the Reason Code field of Sip Entity Monitor tool I see "403 Forbidden" despite conn. status and link status fields are UP. If this information is useful There is a NAT between both PBX to...

Hi everyone, I have this problem with AAM. I have configured in System Parameters to include Caller Id so I can know where the call comes from, nevertheless when I check every new message it just indicates date and time but not the calling party number. Any idea? Warm regards.

Hi all, I have a problem transferring calls to a survey IVR. Hope I expalin myself. I have two acd hunt groups that need to transfer their calls to a survey when finishing every call. In this survey it is necessary the agent-id to be registered in a data base so agents performance can be...

Hi everyone. I have a problem with my aura messaging. After users leave a message there is a menu that says: "press one to finish the call or press two for more options". Users just want to finish their calls with no more interaction. Does anybody know how to disable that last menu? I really...

Hi everyone, I have a problem with avaya onex communicator 6.1. Every time I redial a number using the redial button or click to call option it adds a "+" sign at the beginning of the redialed number. Dialing rules I am not using dialing rules so I don´t know what is happening. Any idea...

Hi every one, we recently upgraded CM from v6 to v8 but we can only admin connections via putty. ASA is not working, when we connect through port 22 we obtain the attached message. Any idea?https://files.engineering.com/getfile.aspx?folder=b8a1824b-3996-4e74-b8e5-a60947ccb040&file=asa.png

Hi everyone I have a problem with the login/logout reports in cms 17. When a run a report in primary server it gives me back no info, recently haglog table was rebuilt but didn't solve the problem. Secondary server works fine. Any idea?

Hi everyone, I'm having a problem with some ip agent stations. All of them use a pop up application that uses cti. If that application is opened whisper is not heard by the agents. If I close that application whisper works fine. Any idea? Regards.

Hi, everybody, I have a question that I think has a little bit to do with networking but I hope someone can help me. I have four g450 Three of them with about 800 ip stations on vlan 10, 100 on vlan 11 and 100 on vlan 12. When I do a "sh ip arp" on MG's I can just see the Ip and mac adresses...

Hello, I don´t know why priority calling is active in some stations randomly I set priority calling in COS group but feature is not deactivated. Does anybody have an Idea where I can start searching? Best regards.

Hi everybody, I have a problem when I'm trying to register a new sip station to session manager. If I disconnect a user that in this moment is working and then re connect it, station works properly, but when I try to register a new station, registration fails, I delete some users that I don´t...

Hi everyone, I'm trying to get the serial number of my ip phones but I don´t see any way to get it. ASA does not give me that information. I've tried running query phone tool but didn´t work either. Have anyone any idea? Thank you in advance.

Hi everyone, I have a station working on locaction 1 when it must be working on location 30, does anybody know how to make it work on location 30? Thank you in advance.

Hi, I have a problem with time in CM. I have a NTP server configured in system platform but is not synchronizing. If I ping the NTP server it responds but when I do a query state to the server it takes too long and never responds. Any idea?

Hi, this is the first time I'm trying to configure a screen saver for an avaya phone so i have many doubts. Can I configure screen saver just for a particular station? Is there a document where I can find the complete process? I mean which server do I have to access, it's directory and files...