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Does anyone recall a plugin or adaptor that could be used with Avaya CM/One-X Agent or WFM that when a user selects an Aux status (ex. lunch, Break), that it pulls up a big red clock and stays at the front screen until you click okay to go back to an Available status. Trying to solve for users...

Currently using One-X Communicator softphones(H.323) with our CM. I want to give a group of 200 users the ability to forward to an off-net number. Is there a way to mass update button assignments? I would like to update auto-dial button in CM for each station for the off-net number it needs...

I looking to forward calls directly from my session manager to an external number without having to go through the CM. I don't want to use vdn's/vectors to forward calls that come into my session manager from a particular 800#. Here is what I have in my Adaptations in Session Manager. I have...

I need to make a mass change to my incoming call treatment on several trunk groups. Rather than manually doing this line by line, I tried to do an import in ASA and it's only importing a certain amount of rows 194 to be exact. I need to make a change/replace and import 420 entries. Is there...

I need to do some testing on an incoming call issue and I was wondering if it was possible to make certain inbound calls from a certain number come in on a specific trunk group. I have 15 inbound trunks and I want to use a trunk that isn't getting that much traffic so I can run a trace on that...

I'm using a global variable for management to use where they call an announcement that collects 2 digits for them to change overflow routing when calls get to a certain threshold. For example: Vector 1 collect 2 digits after announcement 1234for DA Vector 2 wait-time 2 secs...

I have 3 locations in my CM. I have an extension set-up to call forward to my cellphone and I'm getting the below in my trace. I'm using partition-routing-tables in my dial strings. If I change the partition-routing-table to the actual route-pattern I'm using the call goes through. Can any...

I use a bunch of advance vectors with variables but my business has asked of something I want to know if it's achievable. For example, for calls that come into 2 particular skills, we route these calls to another internal department to assist with volume if EWT is above a certain amount or...

wondering if I could get some help. I'm using my IVR as application in Avaya experience portal and we setting UUI in our IVR which is hard coded for 10 digits. What I'm trying to do is once the call comes in CM, I'm trying to replace the UUI to only show 2 digits and this is only for specific...

I have 3 locations in my CM/ARS table. I need to be able to block several agents from 1 of my locations from being able to dial to certain area codes. I was thinking that I could change the COR on these set of agents and update the Time of Day table for the Cor and do something in the...

Is there a way to when the MPP sends a call to the CM to have that particular application come in on a specific trunk group. Currently have all of my inbound traffic coming in on 1 trunk and want to be able to have calls from several numbers we have in our MPP applications to come in on another...

I have a vector of the below where once call queues, if it's not answered within 60 seconds, it flows to another VDN that queues to a different Skill also with checks if no agent is staffed it routes to another VDN and queue. when I look at the Max delay in my CMS skill reports on some days I...

I've turned on Business and Dynamic Advocate and my Reserve agents are automatically getting calls before both thresholds are meet. I have SLS set to Y, Activate on OCW set to Y and R1 Threshold 45sec and R2 Threshold 75 seconds, group set to EAD-MIA. Primary agent with skill is in Aux and...

All, Wondering if any of you can help me out. At an old company I use to work for in early 2000's, supervisors used a wireless Avaya headset that was connected to their desk phone that when you lifted up the microphone to the top position the call would move back to the desk phone and when you...

All, I trying to run an MST trace as we have calls dropping when agent puts customer on hold. I can update the settings for Ch MST but when I try to run command display internal-data ext-map to get the UID for station I need to trace, I get "Internal-data" is an invalid entry; I also need to...

I'm testing routing for customer to have option to leave a VM while holding in Queue...If I use a 4 digit VDN for testing, I will get the VM box for the Extension I have in the Vector. But if I use one of my 6-digit VDN's with the same vector, I just get the general VM message, to access your...

All, We have some users that use the CMS Supervisor application and some that use CMS Supervisor Web version. I'm trying the find the list of users who are logged in with the Web version. I can find the amount of users logged in with the application by running command who -q but this doesn't...

I have set-up a 4-digt extension(4xxx to replace those digits with a 4-digit VDN(3xxx) and I can get the call to route to that VDN when I dial the extension from my cellphone but when I dial the extension internally, it doesn't route to the VDN and it calls the extension directly. Currently...

I'm replacing 4 digit dnis extensions with 4 digit VDN's in inc-call-handling-trmt. I'm doing this so whenever someone calls an agents extension it routes to a VDN we have for each one of them and we 1 vector for all of these VDN's that has a route-to V1 step and we have their extension in V1...

I have about 20 skills in my environment and business wants to make a change to add 1 skill for overflow but wants the ability to check all 20 skills and if 8 calls are holding across all 20 skills to over flow any new calls to this overflow skill. I'm not sure of anyway to check the status of...