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  • Users: JAMMN77
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  1. JAMMN77

    Anyone using Call Flow Extract by UTILCALL?

    Hi All! I came across and old post regarding automating list usage extension commands for a huge number of stations. The post mentioned a tool named Call Flow Extract to do the job. I checked out their website, https://www.utilcall.com, and am just wondering if anyone can provide some feedback...
  2. JAMMN77

    Blind Conference to a VDN

    Hello!! Is there a setting on VDN to allow it to accept a blind conference? Here's the scenario. A member calls into our call center and is connected to an agent. Since the caller is Chinese, the agent needs to do a conference with the translation service that we have. To do this, the agent...
  3. JAMMN77

    Alternating Announcements - Help Please

    Hi All, I'm new to tek-tips. From reading past posts, I have learned much - really helpful site! I have a question though that I can't seem to find an answer to... How do I programming a Avaya CM vector to alternate the hold message? Below is a very basic example. What would I code to...

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