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HI have had to create a "marriage" of 2 systems for a client we have users CF'd to shortcodes that dial a number ie. 8001 Dial 778###1234,,1,2580 LG 54 If this short code is in the forward tab of 2580 it works if you dial from external and go through the IVR if you dial from an internal...

HI All, we have a site with an SBC and an IP500V2 and an applications module running 10.1 we have talk path between and in and out with remote users utilizing one-x mobile and communicator. voicemail messages and prompts though aren't heard, can see system responding. initially thought it was...

Hi we have 2 sites we are connecting via a SIP Trunk. i know advanced networking will have additional features but just looking for the odd call to be connected. both sites are on 10.1 SP3 and have SIP trunks with a carrier both IPO's are using an internal IP x.x.1.x the issue we are having...

HI, we have a client where we have an SBCE installed as they are using remote apps, and have an issue if we forward ports from the outside to the SE, communicator and OneX mobile work. if we forward 5060 and the RTP range (leaving the rest going to the SE) to the B1 of the SBCE we can login...

Hi we have run into an issue where one of our multi site clients is changing carriers at site B they have started the migration and replaced the router. now as an outcome site B can call A but A can't call B across the SCN. when asking the carrier they are saying they are not blocking, yet it...

Hi we are having an issue where XIMA is unable to get the DNIS info from an SE SE is 9.1.3 and we are using SIP Trunks, there are no other chassis or lines in the info below you can see the SMDR stream shows the DNIS as 6045381111 which is what we are wanting to see in the Xima reports...

HI Having an issue at a site that we migrated to a VM SE the site has an IP 500V2 with expansion modules and a phone 16 there are a few fax machines on the Phone 16 that are not transmitting receiving properly. has any one had experience with that issue? thanks in advance

HI, Been battling with an issue. we have installed a 10.0 SP3 Virtual SE One X server running on it can connect to the one X portal as a user and change presence etc. can log into the open fire and see users can log into port 5222 from swift and chat change presence etc. Communicator though...

HI We have installed an XT5000 SMB for the IPO The XT 5000 shows licenses active. Software 8.3.x it is registered to the IPO as a SIP extension, can receive and make voice calls. Software 9.1.x We have installed the desktop server on a dedicated server non VM Windows 10. Disabled firewall...

HI we are having an issue at a client between softphones and communicators the client has a main site with extensions at a remote site connected via MPLS they use communicators and softphones at both these sites There is a third site with an IPO SCN'd to the main site and use softphones only...

HI, We have 3 sites SCN'd on 9.0 Voice quality between sites on live calls is fine. we have an issue though when a call comes into switch A is answered on switch B and then transferred back to user on switch A. The caller experiences choppy MOH and ring cycle, voice quality upon answer is...

Hi I have a request by a new client to have a time profile or key etc control a mailbox recording that is played HG can do this on a time profile, but not users The system uses a VMPro so i could create a callflow for each user with a time profile that controls which message is played in a...