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Does any one know if the IP 501 supports QSIG? I cannot find anything in the docs?? Thanks In Advance

I am trying to simply display my Auto Attendant Menu Tree. So far I've determined the only way to perform this task is by typing: display auto attend routing menu tree However this seems to run a test and not simply display the structure. My question is, does it infact run a test on each Auto...

I've recently been placed in charge of an Avaya Definity PBX with Audix voicemail. How can I tell what model they are, software release, etc.? Is there anywhere I can download information regarding basic MAC work and voice mail maintenance? Thanks In Advance,

This may be a very basic question but I have to ask. Why do some phone cables (base chords that run from the phone to the wall) have one pair (two cables) and others have two pair (four cables). How many pairs are necessary for a phone cable to work? Also can cat5 cable be used as phone cable...

Without purchasing Remote Agent Observe is there any other way to allow remote monitoring of agent calls? Thanks In Advance,

Sometimes when an agent loggs in to SA launcher it will assume the DN, and position I.D. of another call center agent. For example if my agent is extension 1234 and they log into the phone set using 1234#, they show up correctly in real time display as agent 1234. Then when they log into S.A...

I've been using Procomm for remote administration for so long I forgot how to print to the Okidata printer when using the actual VT520 terminal connected directly to the PBX. I remember there is a key stroke involved to turn printing on? Any help would be appreciated. Opt 61c version 2311...

I have unistalled CP desktop messaging 2.01 and I am attempting to install CP desktop messaging 2.50. However when I try to install 2.5 I keep getting the error: Unable to Install Fax Printer Driver The print spooler may be busy. Please restart your computer and try again. So I thought I...

We use Call Pilot 2.0 desktop fax. We select the document, select file, print and select nortel fax. Sometimes we have user's complain about some large black spots on the fax when they recieve it. Certain areas are literaly blacked out while other areas remain fine. Does anyone know what causes...

Last week we connected to our Symposium 4.2 Sybase database via Crystal Reports 8.5. When connected to the data source there was a table named: blue.dbo.agent. However when we connected yesterday the blue.dbo.agent table is no longer there. This is the same on all three machines I've tested the...

Last week we connected to our Symposium 4.2 Sybase database via Crystal Reports 8.5. When connected to the data source there was a table named: blue.dbo.agent. However when we connected yesterday the blue.dbo.agent table is no longer there. This is the same on all three machines I've tested the...

Does anyone know what the mmail screen displays if the scheduled backup fails? I know it displays :scheduled backup started when it starts and: scheduled backup complete when it has completed but what does it say when it fails? Does it simply say scheduled backup failed? Thanks In Advance,

We are trying to install the Symposium application on some PCs and it keeps failing. It states "sybase Failed To Install please remove Sybase and try again". We remove it, try again and it still fails. Does anyone know what causes this? the compatibility check comes up clean but the install...

Does anyone know of a way with "Meridian Mail" to import voice recordings? I know you can do it with Call Pilot but can you do it with MMail? I have people asking me if we can have messages professionally recorded, sent to us in a .wav format and then imported in MMail. Thanks In Advance,

I've asked this question once before and obviously I'm still confused. I want to know if there is a report within SCCS 4.2 that will tell me if the agent terminated the call. I need a way other than "short calls" to determine if agents are hanging up on customers. Thanks In Advance,

We have supervisor who can use his login to access Symposium Web Client. However when he selects contact center management then select "symposium" he is prompted for a secondary login? It seems as though it is not carrying his credentials all the way through? I think remember reading a thread...

After installing SP2 our supervisors and users cannot view some of the screens in their Symposium Web display. They can log into the web console using I.E. (which is basically pointed at the Symposium Web Server)but they cannot view some screens in real time reporting. Some will launch but...

Does anyone know where or if I can get a price list of Nortel parts? We have received an extremely high quote from our vendor for MICB. Besides getting quotes from other vendors, I was wondering if there was a price list I could look at. Thanks In Advance,

We are using CP 2.0 with CP desktop messaging for fax. I am wondering if anyone knows where to control/limit the amount of retries when a fax comes accross a busy number. In other words, I'm sending a fax from CP desktop messaging and the number I'm sending to is busy. It tries again, still...

Can anyone give me step by step instructions regarding how to add DNIS digits to an Opt 61 version 2311 release 25? I want AT&T to point an 800 number to DNIS 4571 but it needs to be placed in the DNIS table first. Thanks In Advance,