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  • Users: mreynol6
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  1. mreynol6

    Verint Impact 360 record outbound SIP

    I need to trigger a StartRecord on a new outbound call. We are moving away from TDM (PRI tapping) and into the world of SIP. We are an Avaya shop. our setup is, I fear, unique. 1. Incoming external caller reaches the IVR (Avaya EP) 2. Caller wants to be transferred to the property (this is...

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