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So I have a customer who has VMPro and voicemail to email enabled. I have 2 users who screen their calls and they are also the only 2 users who get multiple emails sent to them when left a voicemail. It’s not duplicated, its two distinct emails, each having one wav. The first wav being the "Who...

I have a IPO V2 Rel 9.1.11. i have been trying to upload a file using LVM and each time I get an error message. I have confirmed with the recording studio that it is the right format, even ttok the file myself and used Audacity. I get an error message telling em to check the log files, but the...

thread940-1700991 I have the same kind of set up, though I go from Voice Question to Whisper. However, we have noticed that if nobody is at their desk as now with all being home, that the system is sending 2 emails. This only happens if nobody presses 1 to accept or 2 to reject. If nothing is...

Guys Im trying to upload WAV files to the Server Edition VM which is just like a UC module. I cant get to the opt folder, but I was able to put them into the File Manager in the VMProCustomPrompts folder, but when I go into VMPro and go to select the file I want, its not showing up there under...

Guys, I have a group of phones that when on a call and another call comes in they can press the hold key. When a third caller comes in, the hold button disappears and that caller cannot be put on hold for them to go back to one of the first 2 callers. I have enabled Caller ID on all the...

My customer recently changed locations and moved all the servers that hold Contact Store (CS) and VMPro. These are on 2 different machines and there is a shared path between them. After we moved the VMPro server and then moved the CS server they have not been communicating. The VRL folder is...

Hey Guys, So I have a customer who moved their CS server and VM server to a different site, same network. The CS has a file path in there which pulls the files from the VRL folder. When we moved the CS server and VM server we changed the IP of the VM pro to the new IP, but the CS is still...

Guys, I have an E-30 Viking doorbox hooked up to a Analog station port on a combo card. Its programmed as an IVR port. The Hook Persistancy is default at 100ms and the Disconnect Pulse Width is now at 20ms (down from 800ms). The issue I am having is that when the call disconnects I am...

Hey Guys, Pretty embarrassing here, but I cannot get Gmail, Yahoo or even GMX to work on an IPO version 9.1.6 I have had no problems doing this on earlier versions, but I am having a very difficult time now. No matter how I have it set, or check boxes marked, it will not go through. Has...

Hey Guys, I have a customer that needs the flash key on a Polycom to be able to bring in more callers. They say when they hit the flash key, nothing happens. Is there a special setting within the IPO that needs to be changed like flash timer or something?

Can someone let me know how I get to the programming of the DSS consoles attached to a phone in programming, I seem to be drawing a blank. When I go to the users programming, I only get the first 24 buttons and the 12 soft buttons, but not the DSS console

Can someone let me know how I get to the programming of the DSS consoles attached to a phone in programming, I seem to be drawing a blank. When I go to the users programming, I only get the first 24 buttons and the 12 soft buttons, but not the DSS console.

Hey Guys, So I have a customer that needed a new controller, other one wouldn't power on anymore. I swapped out the controllers and got them up and working, the only thing is now I cant seem to connect via manager anymore, I keep getting a "Network Error- Failed to log into IP Office"...

Hey Guys, So I have a customer who has a 3725 cordless phone and the caller ID doesn't show for external calls. During some reading and investigating I have read that there is a difference between Provisioned and Non-provisioned and that the Provisioned works best. Does anyone know what...

I have a 3725 phone up and working great, just no caller ID is displayed when a call comes in. I have put the code in IPDECT_EXTERNAL_CLI_PRESENTED to the No User under source numbers and it still doesnt work. Does anyone know how to get caller ID working on this set? Its a IPO V2

Hey Guys, So I have a customer in a school and they have close to 100+ phones. You can only have a max of 64 phones in a page group though (Hunt Group). Has anyone ever had this problem and found a workable work around where you can page more than 64?