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  • Users: phoneact
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  1. phoneact

    Adding Trunk members to a route

    It appears all of the trucks are busy in route 5 and any more calls made get a dial tone. How can I add more TN members to the route and can COT trunk members be in two different routes. Below is the route groups on the 61c. The outgoing callers in route group 5 are maxing out there available...
  2. phoneact

    Option 61 calls revert to 2nd dial tone while dialing number

    This happens to people using route 5 for outgoing calls. After dialing 9 and receiving the dial tone. users dial a number and it reverts back to dial tone again. If I hit 9 again it reverts to a fast busy. It is intermittent, but happens enough that customers with that TGAR complain. It happens...
  3. phoneact

    Where would I find a Nortel option

    Where would I find a Nortel option 61c tech to help me troubleshoot my callpilot elan problem? I have re-booted many times and tested the call pilot card 201i and all test good. The switch information is below. Every thing comes up and I can ping switch to callpilot and back. There was no...
  4. phoneact

    Option 61 calls revert back to 2nd dialtone while dialing number.

    This happens to people using route 5 for outgoing calls. After dialing 9 and receiving dial tone start to dial the number and it reverts back to dial tone again. If I hit 9 again it reverts to a fast busy. It is intermittent, but happens enough that customers with that TGAR complain...
  5. phoneact

    After dialing 9 for an outside line I dial 3 digits and get dialtone again. Why ?

    Anyone know why I would get a dial tone after dialing the 3rd digit of a number?
  6. phoneact

    star star will not get me into remote voice mail access

    We have 25 BCM 50's installed and some of the voice mail cannot be accessed by entering star star (**) at the auto attendant. Is there a way to enable this and can I change the voice mail group DN number? One of the systems is set for DN 363 can I change it to DN 362?

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