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Call Pickup Group Light Indicator
Hello All, I am trying to figure out if its possible to create a Call Pickup Group button that will light up when there is a call coming into the group. I have users that assist multiple groups to help with calls during peak hours and in between their own work. Some are higher priority queues...- lee.marsh
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- Replies: 3
- Forum: Avaya: IP Office
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Transferring external calls
I have a user setup that forwards all calls to an external call center for help with busy times. The auto attendent has a time profile setup for certain options that utilize this extension. With the way it is setup the it will take up 2 lines for the incoming and outgoing calls. The call...- lee.marsh
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- Replies: 3
- Forum: Avaya: IP Office
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SoftConsole Queue's do not refresh
I am having an issue where the queue's in SoftConsole won't update for users logged into the remote IPO. Each IPO is v9.0.200.860. SoftConsole is v4.2.30. The offices are connected with a T1. Site A is where the hunt groups and queues originate. Site B is where the user is sitting that is...- lee.marsh
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- Replies: 0
- Forum: Avaya: IP Office
