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One-X Agent can't answer first call of the day
On CM 6.0, One-X Agent 2.5.5, agents using Plantronics Blackwire c510 headsets... Agents are unable to answer the first call of the day from queue. Reason? Is there a fix?- gregostrand
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- Replies: 6
- Forum: Avaya: CM/Aura (Definity)
