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Hi Everyone, Is anyone here familiar if Avaya Experience Portal (MPP) supports SIP UPDATE? Is this something we can enable in the GUI or CLI? We're making outbound calls from the Experience Portal towards an external mobile number with forwarding enabled. Then the Terminating carrier replies...

Hi guys, My problem looks simple but I can't make it work. Right now we have several trunk groups in CM connected to our Session Managers. Now I want one of our DID to route to a specific trunk group so I can later on get the "trunk summary report/busy hour report" for that number. I can't do...

Hi guys, We've been trying to preserve the UCID which we receive during an inbound call and use the same UCID when we transfer the call to an external number. Apparently we noticed that CM creates a new UCID for the outbound leg. Did I miss anything aside from enabling this feature in "display...

Hi guys, I was trying to use the URI group in our Avaya SBC-E so I can segregate call types which goes to the same Signaling Interface. I added the URI Group in the "Server Flows" under "End Point Flows", but it looks like it's not kicking in. I already followed the below format as stated in...

Hi guys, Sorry if this has been asked already. I did a search and can't find one existing forum. Can someone share how can I check our DMCC and TSAPI license in CM or AES? We're planning to install a call recording and the vendor is asking these information. Thanks!

Hi, Sorry if there's already a thread for this topic. We are using Avaya IP phones (9608 models) on several call centers. However on one site, the phone's time is 1-2 minutes behind. As far as I know the phones get the time from the Avaya CM and shouldn't differ from the other sites. We...

Hi, Sorry if there's already a thread for this topic. We are using Avaya IP phones (9608 models) on several call centers. However on one site, the phone's time is 1-2 minutes behind. As far as I know the phones get the time from the Avaya CM and shouldn't differ from the other sites. We...

All, Can you enlighten me how Avaya SBC responds to SIP OPTIONs message from the Session Manager? This is necessary for the SIP Entity Monitoring in System Manager and it looks like our SBC doesn't respond to it. Also is this just between the SM and SBC? Some says that the OPTIONS are...

Hi guys, Just want to know if its possible to get a direct maintenance support from Avaya instead of going to a Business Partner or 3rd party vendor. Right now we're unhappy with our Avaya vendor and looking for a new one. We're thinking if it's possible to get it directly from Avaya since I...

Hi guys, I just want to know if there's any documentation that explains how DSP resource in G450's are being utilized. We're currently adding traffic to our system but our current vendor cannot give an accurate answer how many DSP's are being utilized in every call. Some says it will use 1 for...

Hi guys, I believe someone told me this before during a training, but can you confirm what's the difference between the two backups? On the previous older CM versions, we're just doing the CM data set backup via web GUI. But now in Aura 6.3, our vendor just configured the System platform...

Hi guys, We're implementing a queue for a customer which is previously handled by a Cisco Contact Center. On their call flow it can pick a random MOH from a list of audio files. Sequence Music/Message (file name) Notes 1 "Music_30_1" 2 "Promo_1_v2" Randomally play one of these 'promo'...

Hi guys, We have an Avaya Aura system set-up which is in full IP. We have calls coming in to our Avaya SBC-E via SIP trunks (100Mbps) then to the Session Manager then to Communication Manager. However when incoming calls reaches 400 calls, we're experiencing bad voice quality. At first we...