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Hi, I'm having an issue with something I need to do in IP Office and wondered if anyone here knows a way round this. Our company contains a B2B telesales department and, for reasons I can't change, they have to do their own research and call the business numbers they find directly. This means...

Hi, Does anyone have experience of grabbing data from an excel spreadhseet and writing it to web pages when that content contains emojis? It doesn't work well at all for me. The emojis come in as question marks. I believe they are UTF-8 characters. Do you have to add anything to the usual...

Hi, We're in the UK and looking at a few proposals for a new phone system for when we move building. One of the proposals involves using IP rather than ISDN30 and putting it over Gamma's voice assured broadband service. The other proposals go for IP over leased line or ISDN30. We have a B2B...

Hi, Hopefully I'm ok posting this in both Avaya and Mitel forums, if not I'll delete one! We are moving office later this year and this will necessitate moving to a new phone system (our current one is obsolete anyway!) We have 40+ staff but 80% of calls are outbound telesales. We need call...

Hi, We are moving office later this year and this will necessitate moving to a new phone system (our current one is obsolete anyway!) We have 40+ staff but 80% of calls are outbound telesales. We need call recording, logging as part of the package. We are being offered a number of hybrid...