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  • Users: bptbm
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  1. bptbm

    SIP Devices - One Way Audio Issue

    I have a new install and when implementing a UC360 device, I get audio when dialing in-house, but I am getting 1-way audio when going over SIP Trunks. When a 53XX phone dials out on the SIP Trunks, the call has 2-way audio, but not when using a Generic SIP Device. Also, when attempting to use...
  2. bptbm

    Office 365 and Nupoint UM

    Just newly implemented a Mitel network, using Nupoint as the Voicemail system. The customer already has Office 365 as it's email server. Messages from the Nupoint are getting to the Office 365 and to the end user, but when the user deletes the message out of it's email, the Nupoint doesn't get...
  3. bptbm

    Cell Phone Callers - Nupoint

    Got a complaint from a customer stating " Cell Phone callers "time out" and the Auto Attendant (Nupoint) does not recognize the call, if the cell phone user is silent." Not happening on Land Line calls. Is this a Volume issue? and if so, is there an option to fix this? Is this a talk off issue?
  4. bptbm

    MS Server 2012 - DHCP Option 125

    We have used the Helper files from Mitel to setup the Option 125/43 on the Win2012 R2 server. The phone (53xx series) boots up and when getting to the TFTP Main it stays there for a bit, then gets a TFTP error and it continues to boot, until it says "Contacting Server". Any ideas of what is...
  5. bptbm

    UCA Timing is off

    Has any one had the issue of the UCA showing future times in it's display? (Example: it's 11:00 o'clock in the morning, but a call shows that it was answered or made at 2:00 PM) If so, what can be done to correct it? Or is it an issue to call Product Support to get an answer? See *.gif...

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