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Hi, I've got a couple of phones where the users forwarded them to their mobiles back when working from home for covid first started. They now want these forwards cancelling as they never go into the office to do it themselves. Is there a way of doing this from the switch? If it's any help this...

Hi, I suspect the answer to this is no as they are different makes but can the above Cisco phone be added on a CS1k Nortel system? One of the sites we support have purchased the phone without asking us & are now asking for it to be configured. Thanks,

I've got a physical digital set x1700 with voicemail setup on callpilot. The user wants x1700 to divert to x1752 if busy & then to x1700's VM if both lines are busy. I think I need to use a hunt group to achieve this, but I can't think quite how it'd need setting up as I've not done one for...

I've got a bit of a strange one here, it's happened on a few sets now and I'm not aware of any changes made that might relate to this. The phones stop working and come up with InvalidTN. When I dig into it the S1 & S2 keeps resetting to our other phone system's server, I reset this correctly...

Hi, I presume by checking cards installed I can see if a site will support DECT phones, but I don't know how to do this. I don't think the site does but I wish to confirm this is the case. I'd be grateful for any advice on this as I'm failing to find how to do it on google.

Hi, I'm trying to change the DN on a set that is currently x8824. If I edit the TN I get the following - REQ: chg TYPE: 2002p2 TN 100 1 9 13 ECHG yes ITEM key 00 scr 2705 SCH8825 00 LIST:0002 MMBR:0004 KEY *** If I print my GHT I get - PLDN DNSZ 4 SIZE 10 STOR 0 2169 STOR 1 2148...

Hi, I'm sure I used to know this but I can't recall how to setup a group of phones so that out of hours all the messages end up on a single callpilot VM. It's something as simple as adding all the phones to the same Callpilot VM mailbox isn't it? That way all the messages are in the same...

Hi, I've got a couple of phones that when you dial another set internally from them the name doesn't display. I've checked they've got CNDA & NAMA set in the CLS, as per the set shown below. Is there anything else I need to check? My thought is a possible setting on the set they are ringing...

Hi, I've tried googling this but had no luck. I'm looking at some faulty phones to replace & I decided to do the following on the three - REQ: stat 100 0 10 10 IDLE UNREGISTERED 00 REQ: stat 100 0 10 11 IDLE UNREGISTERED 00 REQ: stat 100 0 10 16 NPR002 What does the last result mean? The...

Last week a user requested a phone had voicemail added to it. I did this & as usual it turns out they didn't want that at all, as previously the phone went to some form of automated menu system. I don't know what system it was forwarding too so I can't revert to the previous setup. Hence my...

Hi, I've got a user who says they can't forward their phone because another is already forwarded to them, is it correct the system works like that? If so can I trace which phone is forwarded to theirs?

Hi, This is probably an obvious one, but I've failed to find the answer with google. Can I or a user change their default greeting on Callpilot? They want it to say' so n so dept' rather than 'ext xxxx is unavailable'.

Hi, Can I confirm how hunts, diverts & VMs work? I've got two sets, 3181 & 3184. The user wants to divert 3181 to 3184 & all VMs to go to the 3184 VM. I know if I've got 3181 set to hunt to 2799 then I know any calls to 3181 that don't get answered go to 3181's VM. If I set 3181 to hunt &...

This is something I'm sure I should be able to find with search but I'm having no luck. I've got a CDN setup for x3200 & I need to add another set to it. I was going to copy an existing set, but I can't work out how to print a list of sets that already work with this CDN. Can someone explain...

Hi, I've searched around & can't see how to do this, but that's probably my weak google-fu... I have a set x3932 that is currently showing as an Extension DN in Callpilot for x3930. How do I remove x3932 from x3930 so it can have it's own mailbox?

Hi, I'm sure this is basic stuff for a lot of you but I can't get my head around it from reading other threads etc. I currently have a physical set x3244 that I need to permanently divert to x7595. I figure the best way to do this is OUT the set, recreate it as a Virtual & forward that to...

Hi, The call has come from higher management asking for a list of all diverts/divert no answer setup on our CS1000. They want this because a lot of out of date diverts are in place and they think this is easier than getting a list of them off the users. Is this possible? and if so how?

I think I know the answer to this, but I wanted to confirm it. The setup is - x3130 is set to fwd to x3187. x3187 has VM setup. If x3130 is called, then it forwards to x3187 ok. If it's unanswered, does go to the VM for x3187? or back to the VM for x3130. I've got it in my head that it'd...

I suspect this is an easy one, I just can't find it even though I've been looking online for a while. A user here says her set doesn't display the caller's name as well as their extension number, am I missing something in the setup? Would this go under the CLS section? This is a print out of...

Hi, I've been following this guide - http://pbxbook.com/meridian/admin/gpht.html And have got as far as creating the list - >ld 18 SCL000 MEM AVAIL: (U/P): 90647580 USED U P: 13256956 365285 TOT: 104269821 DISK SPACE NEEDED: 767 KBYTES REQ new TYPE ght LSNO SCH440 LSNO x SCH030 LSNO...