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RTU License Audit
We have a multisite call center with over 1500 RTU's. There are several groups using the RTU's that all operate independent and have their own budgets. I am trying to free up RTU's by auditing the utilization of the system and each group. Issues: The station name does not always match the...- IMcLean
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- Replies: 3
- Forum: Avaya: CM/Aura (Definity)
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One-X Agent Streamlined Install Help
I am looking to streamline the install process for One-X Agent. Currently I have a PowerPoint that shows the user all the settings to change during and after the install to get them up and running. I have already modified the Install.properties file in the install directory which helps with...- IMcLean
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- Replies: 7
- Forum: Avaya: CM/Aura (Definity)
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RONA Advice Needed
I recently inherited management of a pretty large contact center in the US. I have been supporting the Avaya system for a while now with support of a vendor who does all the heavy lifting. I am working on cleaning up about a decade of poor programming via migrations between systems and mergers...- IMcLean
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- Replies: 4
- Forum: Avaya: CM/Aura (Definity)
