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  • Users: aesma
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  1. aesma

    Intempestive Music on Hold during transfer between Nupoint and IVR

    Cluster of 60 ICPs, all in MCD 6.0 SP3 Nupoint 16.0.0.51.01 Contact Center Version 6.0.2.3 (6.0.10223.1) We have several hotlines set up and working for years. However for a new one, the client doesn't like the current way things happen at the start of a call. Calls go through Nupoint before...
  2. aesma

    silent monitor of ACD Agent : already monitored

    Hello, my colleague and I are setting up a call center and would like several supervisors/agents to be able to listen on the same call, most are new hires who will be listening on experienced hotliners. The problem we have is that when one agent is monitoring another, when the second one tries...
  3. aesma

    Can I go to 1GB RAM on my 3300s ?

    Hello, I'm new to this forum. I'm part of a team managing several dozen ICPs. I'm pretty sure I read somewhere on a mitel doc/release note that 1GB memory will be needed for a future Mivoice Business release (MCD 8 ?), but I'm not finding that information at the moment. I have an ICP that has...

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