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  • Users: Lcorriero
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  1. Lcorriero

    ARS Leading Digits - Need assistance creating ARS w/ COR and no need to dial 9 for certain phones

    Hi All, We have our ARS setup to use leading digit 9 for office employees but also use the phones from out Mitel system in our corporate apartment units where our guests have issues when dialing 9 (even though they are instructed to do so). The question is, how can we easily create a new ARS...
  2. Lcorriero

    vMCD 6.0 SP1 with SIP Trunking via Level3

    Trying to get an extension to use a Toll Free as CPN thru form, but get fast busy. Level3 SIP providers states its due to fact that in order to get a non-native CPN out from my system I will need a diversion header that contains a native CPN for authentication and then I can send anything I...
  3. Lcorriero

    No Audio from ACD Extension when calling internally or externally - MCD 6.0 SP1

    We have an ACD extension that cannot get any audio when making or receiving calls both inside and outside the company or to voicemail. We have tried multiple phones, re-creating the extension, etc. We ran the resource command and traced the PLID of the call, but do not see the other party...

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