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I am trying to figure out if calls can be transferred directly to a voicemail box. We use Callpilot if that helps. Thanks.

I have successfully installed BEM 62.0.5 on my windows 10 64 bit machine but whenever you attempt to validate the device, it states unknown. It sees that a device is there but will not connect to it. The computer I had with the working version 60.1.0 was Windows 7 and its Hard drive died a...

Where do I add a new CLID entry in Element manager?

I have a perplexing question. We have 3 PRI's with associated blocks of DIDs coming in to our system. We use 5 digit extensions. The 1st 2 digits designate the location of the phone and the last 3 designate room numbers. Pretty standard stuff i presume. The issue is that if the last 5...

How do I print my CLID tables from my element manager?

How do you reset the password for an application ID so you can get in and record a new message?

Do I need to set a specific port speed in the switch to optimize the comm between SRG and CS1000? We have a 10 gig backbone between sites.

I am in need of step by step instructions to set up a 2210 wireless IP handset on my cs1000 rls 7.6 system. We have all the hardware but are unable to get it all to talk. Thanks.

I have 5 BCM400s that I need to default out. I have a couple of questions. 1. The default address for LAN2 I understand to be 10.10.11.1. What is the subnet and default gateway settings? 2. Where do I download the Business Element Manager? I believe the BCMs are running version 4.0.xx

I need step by step instructions to transfer a call straight to voicemail on a CS1000 running with Callpilot. Can anyone help?

We upgraded our phone sytems to all IP and replaced our BCM 400's with BCM50 running as SRGs. We did not reset or mark them and just unplugged them. We put the IP addresses onto the new SRGs and now if I reconnect the old ones to reset, I have an IP address conflict. Is there another...

Do SIP phones require a station control password? Our password length is set to 0 and before I change it to 4 and have to reboot the system, I need to know if it is absolutely necessary.

I have 2 SIP Conference phones that need to be set up. I want to create a new Node just for SIP Line. When I tried to install and set up on our current Node, Many issues flared up and we lost our trunks. Very weird!! Will creating the new node effect any of the programming associated with...

Have a CS1000e 7.6 that is running IP Phones and 3 BCM400 working across IP trunks. You cannot call in or out to the BCM's. when watching, you see the calls hitting the trunks than receive and error of "no channels/circ avail.". This started happening when I was attempting to set up SIP...

I was trying to set up SIP conference phones on a cs1000 rls 7.6. I followed Avaya's step by step and created 2 AML and 2 corresponding VAS that have now caused 3 BCM400 on our system to quit talking. They are still registering but get fast busy in and out. The system will not let me delete...