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  • Users: PhonesTech
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  1. PhonesTech

    Remote Phone issues

    Hi Guys, We have an IP office 500 v2 on R11.1.3.2 with J179 SIP phones. Everything works fine on local network and remote. Only issues we're running into is with Meraki MX firewall. We have 2 internet connections on this firewall. The primary internet usualy goes offline once every couple days...
  2. PhonesTech

    J179 phones are showing "Acquiring Services" after certificate was regenerated

    Hi guys, we've ran into this issue with different clients where if we re-generate the certificate in IP office (Multiple versions of 11.0 and 11.1), the phones stop working after a day or two or after a reboot. The phones screen shows acquiting services and only way to get them working again is...
  3. PhonesTech

    MS Teams with IP office - Multiple domain

    Hi Guys, We have a client that has IP Office R11.1.3 working with ASBCE version 10.1.2.1-84-23872 for MS Teams integration. It's working well, the client has recently acquired another company and wants to integrate them to their system. Does anyone know if we can achieve this with multiple...
  4. PhonesTech

    Which CA to use for Server Edition Certificate

    Hi Everyone, We're implementing Avaya IP office Server Edition with Avaya Workplace applications. We've used self signed certificates for a long time. I'm new to CA certificates, but from the online reading it seems we can't get a certficate with IP addresses. Just wanted to see is there any CA...
  5. PhonesTech

    Call transfers not working from MS teams to IP office via SBCE

    Hi guys, We have Avaya IP office 500 v2 11.1.3.1 with SBCE 10.1.2.1-84-23872 working with MS teams. It was all working fine until last week. Now call transfers are no longer working from MS teams back to IPO. I checked tracesbc traces and getting SIP Error 404 Not found from MS teams after the...
  6. PhonesTech

    Avaya IP office Reboots with Avaya Workplace apps

    Hi there, I am not sure if anyone else is experiencing the same but we have multiple locations, all are independent from each other on different releases of IP Office 500 v2 11.1. all locations are rebooting once a month or every couple of months with the same errors (OSMemPool::Allocate Out of...
  7. PhonesTech

    ASBCE - Initial Setup

    Hi Guys, I'm setting up my first SBCE 10.1.2 with IP Office 500 v2 11.1.3 SP1 remote phones(J179 and Avaya Workplace) and Microsoft Teams. I have it setup and remote phones are working. However, having 2 issues, 1. I can't get the presence working (Calls are fine) on Avaya Workplace v3.35. - I...
  8. PhonesTech

    Avaya Dect 37xx Phones Charging port

    Hi Guys, many of our clients are complaining about the quality of Avaya's Dect phones. Many have broken charging ports on phones and many chargers are broken too. This is happening to multiple clients across different locations. I'm just wondering if anyone else has experienced this and if we...
  9. PhonesTech

    Audio Issues

    Hi Guys, Just running into this issue where if I use a stun server I get audio externally, but I lose audio internally. But If I don't use stun server I get no audio Externally but audio works internally.. Here's info on system: IP Office 500v2 11.1.1.1.0 (was at 11.1.1.0 build 209, upgraded...
  10. PhonesTech

    press digit to accept call

    Hello guys Just looking for a solution, we need our line to be forwarded to cell phone and if person answers and press *, only then the call be transferred otherwise goes to another user? We have Avaya IP Office 500 v2 R11.0.4SP1 with Voicemail pro. Thanks
  11. PhonesTech

    Information on Abnormal termination

    Hi Everyone, I know that the abnormal termination errors are supposed to goto AVAYA for PB, but I'm still wondering if you guys have any documentation on what each critical error stands for or how to troubleshoot if we can. Like watchdog, TLB Errors, etc. Any information will be appreciated and...
  12. PhonesTech

    IPO 406 digital phone shows 'please wait'

    Hi Everyone, we have a customer with IPO 406 and one of their phone needs replacement. When i plugged in new phones it shows please wait and never comes out of it. they're on release 5.0 and I tried to replace 5420 with 5410. Is there anything im doing wrong here or do i have to get really old...
  13. PhonesTech

    Distinguish Forward\Twinned calls from Regular calls on cellphone

    Hi Everyone, One of our customer would like to see if a call is coming as twinned call from phone system or someone is calling him directly. Like if its twin it says "twin>1234567890" or "fwd>1234567890" or something different then just showing phone number. So that he knows if its a personnel...
  14. PhonesTech

    No dial tone on Avaya 9508's

    I have an IP office 500 V2 8.1 (95) preferred edition , It has two Combo cards and one DS8 with PRI as a daughter card. When I try to install 4th Card (DS8), all the phones lose their dial tone and if a person calls in and we pick the call it gives them a really loud static .Everything else...

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