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  • Users: MrDanUk
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  1. MrDanUk

    Mitel Communications Service V4.1 to 4.3 Upgrade Software Assurance

    Hi I have been helping with a Mitel 5000 where the software assurance briefly lapsed but has now been renewed and is showing in AMC (Supplier sent me screenshot) We need to update MCS to 4.3 to take advantage of some new features and this was originally activated with a site ID and serial...
  2. MrDanUk

    V9 Auto Answer...

    Hi, Wondering if someone could clear this up for me. I have a client requiring auto answer in their call centre for external calls, the Agents are members one or more teams (hunt groups) fed from a Auto Attendant. Using the Short code *DCP 400000000,0,2,2,0 we have got this working for both...
  3. MrDanUk

    Mitel Communications Server - Cant Delete Contacts From Directory

    Hi, Wondering if someone can shed some light on this one for me? Mitel 5000 + MCS All Running fine, Clients have the MCS phone manager installed. There is a "Global Contacts Directory" set up so they get all the nice screen popping etc, its working great at the staff have been building up the...
  4. MrDanUk

    Current Active Call Count (Line Keys)

    Hi All I have an IP500 on V9 with a mix of 9608 and 1608 IP phones The system has 8 channels of ISDN30 at the moment, on their old NEC system we used the line keys so the manager could see how close they were getting to maxing out the lines. is there any way of achieving the same thing? i...

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