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Calls In Queue Not Routing To Available Agents
We had encountered an issue where calls in queue are not being answered by the available agents. Calls queued for 4 minutes before it got answered and prior to this there were 5 available agents base on the CMS real time report. The hunt was configured as EAD-LOA and the agents are using skill...- hubz
- Thread
- Replies: 4
- Forum: Avaya: CM/Aura (Definity)
