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Hi all I have an IPO Server edition 9.1. I have SIP trunk that is work fine I have problem when using short code to dial external call through this SIP trunk. example code:300 Function:Dial Telehone number:0125666687@"192.168.200.5" ID line:0 When I dial 300, the phone displays...

Hi alarm please I have a major alarm in my avaya modular messaging MSS. alarm: App = VM Resource Type = SERVER Alarm Code = 900 Alarm Lvl = MAJ Please can someone help thank you

Hi all I have Avaya CM6.0 I have users with multiple call appearance I want to hear announcement when the called user is active ( in call). when the user become available, the call will be routed to the caller. example: 1001 call 1002 when 1002 is active, 1000 will hear announcement ( music)...

I have Avaya MMS 5.2 the solution is integrated with Lotus and we have enabled Fax sender through Lotus client. it works fine for a lot of period but after that we have problem of RPC when sending Fax. an error message said " the RPC server is unavailable". note that status of MMS is UP.

Please can you tell us the difference between Avaya IP Office contact center and Avaya Aura Contact Center? is it same application Thank you

Pleas can some one help us how to find the requirement to get IP telephony ACIS certification ( Avaya certification implementation specialist), in avaya aura products. thank you

I have an IPO500 control unit IPO R9 ESSNTL ED ADI LIC. I want to implement 5 Agents With 2 supervisor and IPOCC . What licenses we need to meet this requirements? thank you

I have SMGR 6.2 installed and working fine. When I want to check the event, nothing shown and it displays "no records found". I have one of the Session entityt link down, but nothing displayed in the event. ( see attachment) I have checkd "SPIRIT Agent": it is up for few second and go down...

I have IPO9.1 I have 5 licenses of Power User. Please wish application can be installed using this license ? is it Avaya Sftphone or One-x communicator? wish software should be used? is it SIP or H323 endpoint? Thank you

Please I have installed a VM of SMGR and ASM in ESXI5.5 I have problem of connection between SMGR and ASM. it is snchrnised but still no connection. In join same traces. can some one help. http://files.engineering.com/getfile.aspx?folder=14f37edd-5d6b-4778-bac4-a0bf6299886c&file=traces_SMGR.docx

Hi all, I am installing an AVAYA AURA solution 6.3 on ESXi55 VM, and I don't see how to license it. I know I have to license all VMs (CM,SM,SMGR...). Please can you tell me how I can get Host id ? is there a host ID for each host ? Thank you

I have a VM Pro and I want to route call to an Annonce and after that the possibility to the call to dial an internal extension. Internal extension are 1xx ( 100 to 199). can do it with a simple Transfer ? what is Key used in destination? Thank you

I have  R220 II XL SRVR IPO SE EXP as a primary server and IPO IP500 V2 CNTRL UNIT. What is the link between R220 and IP500V2 ? How I can control the IPO500V2? Is it an expansion ? What is the default Ip adress in IPO500V2? Please it is my first isntalltion. can someone help me. Thank you

I have CM Aura 6.2. Calls can only be placed from the Avaya side to external over the SIP trunk. When calls from the externale attempt to ingress via the SIP trunk, the originating caller receives fast-busy. While tracing activity over the SIP trunk I see no indication that the trunk even sees...

Please I have avaya aura 6.0 I have configure a mobility " when a user is not available, call is forwarded to his mobile". I have a problem: when a call is coming from external and forwarded to mobile, The call is forwarded but it is in one way and I can't her the caller. Note that I have an...

I have CM6.0 I have an ISDN trunk to Service provider. The problem When I configure a call forward from external to Mobile in case no answer. The calls dosen't completely forwarded and I haear silence on one way. Please can you tell me how I can intiate a call setup before forward a call to...

I have an IP Office 500V2 release 9.0.8. I have installed those license: IPO R9 UPG ADI LIC IPO R9 AV IP ENDPT 20 IPO R9 ESSNTL ED ADI LIC IPO R9 RECEPTIONIST 1 ADI LIC Can I add an expansion module IP400 Analog Trunk 16 without added license? thank you

I have IP office 500V2 and I have ATMV2 combo card. I have two strange problem: 1/ When I chanhe the line group for the first line, all line changed and take the same line group. 2/ I configure all the analog line as loop start, but in the system status I see only the first line is loop start...

I have tow site : siteA and site B in site A I have an ISDN PRI access. in site B I have an ISDN PRI access. I have route all calls coming to site A to site B but i have a problem. The number displayed in the phone in SiteB is the number of the ISDN trunk and not the number of the initial...

have this message, Can ayone hepl me about below error: : %CRYPTO-4-RECVD_PKT_INV_SPI: decaps: rec'd IPSEC packet has invalid spi for destaddr. my VPN is up but sometimes this message appears my current version: Cisco IOS Software, C2900 Software (C2900-UNIVERSALK9-M), Version 15.3(3)M...