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Hi Everyone, We have a weird issue here. 2 locations with IPO 11.0.0.2 b23. Main site is preferred and has centralized VMPro with SCN over VPN between the sites. These have been installed for about 2 years without problems. Recently the router was upgraded to an ASA at the main location...

Hello All, Here is a weird one. A user has received 3 separate voicemails in their mailbox. When listening to the 3 messages, it is actually the auto attendant recording for the main phone number of the business playing. It plays the entire AA tree and then disconnects as a regular...

Hello All, I have a J159 question. Looking at Avaya docs combined with some google searches, it appears that the J159 can have a j100 wireless card and can enable bluetooth. Of course the double fine print (Avaya style) turns out it is on Aura only. On IP Office, the j100 card works for...

Hello Everyone, I have a customer with IPO SE 11.1.0.4, secondary server and 3 expansions. Voicemail is VMPro on the Prime server. I have gotten a few users recently who are getting the voicemail box is full recording when someone leaves a message. I logged in to vmpro client and saw 2...

Hello All, We have a customer on IPO SE 11.0.4.6 with 3 expansions and a mix of J179, J129 and 9508. All phones updated their DST except for a large percentage of J129s. The 129s are connecting to Server Prime. Does anybody know why they do this (besides being a horrible phone) and how to...

Hello Everyone, I have a bit of a unique situation here. Retirement home with IPO Server Rel 11.1, 2 expansions units and we are using VMPro. Dialtone is 10 analog trunks with only the main phone number advertised. 95% of the residents have digital 1408 sets and the other 5% have analog...

Hello Everyone, This is going to be a simple question that I can't seem to answer. We have an IPO Server Edition rel 11 with secondary server and 2 expansion units. Expansions are talking through websockets. We want to have a directed call pickup from an IP ext on the server to a digital...

Hello All, We have a ipo server edition rel 11 with secondary server and 2 500v2 expansions. Mixture of analog, 9508 and j129/179. We are having a problem using call forward on the j129. They don't have a display obviously and when i enter the call forward on short code, i hear the double...

I know I am probably missing a simple step here and we all know Avaya docs are not helpful. I have an IPO SE Release 11 I am configuring with an Avaya supplied server. I have the licenses installed on weblm, I have the IPO Server updated to the latest service pack, and I have the license tab...

Hey Everyone, I am trying to add a custom background image to the J-series phones and only seem to get 3/4 of the way. I am using a IPO Rel 11 demo kit with preferred edition and UC module. The J-series phones work fine until I add the 44xx files with my changes for the background image...

Hi, We have One X Mobile preferred installed on a few android cell phones using the corporate wifi. The staff is saying that it appears that the app is timing out when they don't use it after a while. They did not keep track of the time. I have tried waiting 30 minutes, making the phone...

Hi Everyone, We have an IPO Preferred Edition with an Avaya UC Server. We are using android cell phones with no sim card running on the corporate wifi. Each phone has a power user associated with it with one x mobile preferred, no twinning with desk sets. Everything is working fine but we...

I have a customer that we just converted from a Nortel CICS to an IPO with 1416 sets. The higher ups do not welcome change well which is why we went with 1416s to replace the 7316s. FYI Line appearances are also turned on for each set The customer has asked if we can turn on "Line in Use...