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We have an IPO running 11.1 at a client that has SIP trunks; some of the users twin to their cell phone. They notified me today that when someone calls through to the user's DID number and they answer the twinned call on their cell phone, neither party gets audio. If someone at an internal...

I have a client using IPO 11.0 that has a collective call waiting hunt group set up. It has six members, and then overflows to another group with six members. After 50 seconds it always goes back to the voicemail of the first group, but the IT manager at that location is wanting to have the...

Sorry if this is answered somewhere else. I looked but didn't find it. I only have one Merlin Legend that I still work on, and very rarely work with this system. The manager is trying to put an individual cover button on one extension (x106) for his extension (x198). There is already a...

Sorry if I missed an earlier post about this or if I'm missing something easy here, but I know how to renumber to swap extensions, but how do you just add a new extension in the system? For example, if you already have a port programmed as x140 but you want to program it as a completely new...

I have an extension at one of our Merlin Legend sites which does not have the ability to call long distance. It can call local, but not anything else. I've looked in the manuals, but I'm having problems finding how to change that. Can anyone give me some instructions of where to go to change...

Hello, I have a Merlin Legend at a client with Merlin Mail and am having a problem changing around the auto attendant. I can call 770 and get into mailbox 9997 and then go through to the auto attendant setup, but whenever I make a change to one of the selector code options (for example, #4)...

We have a Partner ACS system at a location that is experiencing a strange problem. When users call from extension to extension inside the location, and the call goes unanswered, the call will ring back to a certain line in their system (not to a specific extension, to a line). When answered...