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It came to my attention recently that service number 811 could not be dialed from our Cisco phones (actually dialing 9-811). I tested it on our CS1K phones and it works fine (9-811). This got me thinking to test all other X11 numbers (except 911 until this is fixed) and the only one that can be...

Our switchboard attendant has decided they want to change their music and I have very limited experience with console programming. My questions are: Is the same music played when a caller is put on hold, during a transfer, and when in queue during busy times on a console? I'm guessing both...

I know being able to change MoH on a per set basis was one of the last feature enhancements in the CS1K (I think in 7.65) but I can't find info on how to do it. I see a MRT (music route) prompt on the TN but changing that to another music route number changes nothing, still plays default. Is...

This is probably a very long shot but I need to know if there is any way to obtain the last upgrade file 1.3(2) for a VG248. We would like to upgrade to CUCM 11.5 or maybe 12 but our 12 VG248 are on version 1.2(1) or 1.3(1). They are end of support so Cisco no longer has them available for...

Good day, I recently replaced my batteries for our backup CS1K power and need to test it by removing building power from the rectifier. Is there any way to monitor how quickly the batteries are draining and/or most importantly know when to restore power BEFORE the system starts dying on it's...

CS1K rls 7.6 here. We currently have external call forwarding denied but are being asked to enable it. My concern is that malicious call forwarding might be allowed for a toll fraud extravaganza. I know I can set maximum forwarding digit length, but is there a way to prevent forwarding to just...

I have a couple of IPE shelves in my CS1K that I no longer need wasting electricity (especially in the case of a power outage) so I have deleted all TNs, disabled the associated XPECs, removed the superloops from programming, and shut down the breakers in the base for 2 of the 3 shelves. Now the...

A user put in a trouble ticket about their M3904 phone suddenly no longer logging missed calls. It shows how many missed calls on the screen, but when you go into the callers list it shows 0 zero calls in the log. It still logs outbound calls fine. There have been no changes to the TN in years...

Good day, Is there any sort of special config required with a 2250 console to make a P10 headset adapter work with an H series plantronics headset? I've tested the headset with a regular 2616 phone and it works great, I can also get the 2250 and the headset to work with and M12 amplifier and a...

G'day, I'm looking to get ACD reports pushed to a network drive once a day from a PC running ProComm. I've copied the script found here (http://www.tek-tips.com/viewthread.cfm?qid=1583377) and when I try to run it it opens the connection window, does something and then closes ProComm. I have no...

G'day, Our old Windows 98 laptop finally retired itself and it was collecting our ACD stats nightly from the CS1K (formerly and OPT 61C). It was directly connected to an old beige SDI2 card (QPC139B ser F). I've connected it to a PC from this century and have Procomm installed, but I don't know...

Hi there, A new business need has surfaced which requires any calls which come into our Cisco system and then are forwarded/transferred from our Cisco system to a CS1K phone that the payload path must be replaced so it does not remain anywhere through Cisco. Here's a crude diagram...

Hi, The question recently arose here that in the case of an emergency evacuation of our site, the switchboard attendant might not have their wits about them and they may overlook putting the 2250 console into night service. If that happens, can a CS1K PBX admin set this remotely in programming...

Hi there, While the main purpose of our battery backups solution for our PBX is to keep it running while emergency power kicks in, I've been tasked with determining approximately how long the batteries will last in the event that no other power is available. I know there are a lot of factors to...

Hi, We recently upgraded from Unity Connection 7.1.3 to 10.5. Since then MWIs no longer work on Avaya but only for non-PDNs. I've tried setting LMPX on a test phone (I don't know how they worked without it before) but that didn't change anything. If a new message is in the mailbox and the MWI...

Hi, I recently took over an old Option61, CS1K now as it's at release 6. It has 4 QSIG trunks to a CallManager and to date every DN in CallManager needs a DSC in the 61C in order to direct calls to it. Not administratively friendly at all! My last site had VNR set up which eliminated the need...