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  1. CarrierTech

    CMS Supervisor

    Where do I change the password on a CMS ID?
  2. CarrierTech

    old warning alarms

    When I do a Disp Alarms I get a boatload of old warnings that no longer are relevant. How do I clear them from the display?
  3. CarrierTech

    old 8710 server

    I have an old 8710 server, currently not connected to anything. Can I boot it up, connect to it with a laptop and get a "Display Capacity Report" or something similar?
  4. CarrierTech

    EC500

    Is there a way to get EC500 to ring only on the main number of the phone and not on the bridged appearances?
  5. CarrierTech

    changing variables

    We have vectors with variable checks in them. Can they change the variables from outside the system?
  6. CarrierTech

    call data

    I am being asked to provide long distance call records (numbers, times, duration) for specific extensions. Is there a way to retrieve that for May?
  7. CarrierTech

    Call in Numbers

    Where do i find the numbers for One X portal to do the following? Off-PBX Call FNE Enable Disable Call Appearance FNE Active Idle Send all Calls FNE SAC Enable SAC Cancel
  8. CarrierTech

    CDR link Buffer full

    How do I clear the buffer in the primary CSDR link? The link is down and the buffer is full.
  9. CarrierTech

    Do Not Disturb doesn't work

    We have an 8730 with CM6. When I add a Do Not Disturb button to a phone it doesn't work. I get a wave-off internally and expernally i get a Verizon message.
  10. CarrierTech

    Covers to voicemail

    We have an 8730 CM I have a user whose station goes to voicemail if called from outside the switch. Internal calls go through fine. I removed the coverage path on the station form and it still does the same thing. He is on a 9611 and has an agent id as well. any suggestions?
  11. CarrierTech

    Ani Data

    Is there a way to track incoming calls that hit the ani table? We have a wacko calling every five minutes or so and would like to have a report with all those calls.
  12. CarrierTech

    PRI programming

    We moved our PRI circuits from a Nortel to the Avaya and now are having issues with garbled voices. How do I check/change the protocol to emulate the Nortel protocol that Verizon has on their T's?
  13. CarrierTech

    new analog boards

    I added six new analog boards in four different gateways and the system doesn't see them. What do I need to do to initialize them?
  14. CarrierTech

    Dial 9

    I want to change the trunk group calls go out on when a user dials "9". Where do I do that?
  15. CarrierTech

    Recording announcements

    what do I need to change to Yes to have the ability to record integrated announcements on a phone? I am assuming it is a COS issue but I get a wave-off.
  16. CarrierTech

    Tie Trunks

    is there anything that stops a call coming over a tie trunk from dialling out over another trunk? We are having carrier issues and are looking for a work around
  17. CarrierTech

    Queue rotation timing

    How does the system rotate unanswered calls in queue? For instance, my end user says that when a call goes into the queue, it rings on an agents phone for 30 seconds then rotates to the next available agent. He wants to shorten that time to 20 seconds. Does the vector line Queue to skill86...
  18. CarrierTech

    Every other call works

    We have a Nortel connected to an Avaya 8730. I have a Distance Steering Code set up to send DN 4914 from the Nortel to the Avaya through an audiocodes box. Every other call works fine. The calls that fail do so on the same channel and T as the ones that succeed. I ran the command... enl msgi...
  19. CarrierTech

    Button Programming

    We have an 8730 with 9611 IP phones. I have an end user that wants to press one button and transfer a caller to her boss's voicemail. I know how to do it on a Partner System but is there a way with autodial or something to do it on a 9611 IP phone?
  20. CarrierTech

    wave off when accessing voicemail

    We have a Message Manager with our 8730 phone system. We are currently geting a waveoff anytime we try to access it, coincidently (or not) we are also getting a waveoff when we dial 8 for long distance. This all happpened about the same time. Any thoughts?

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