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Can i have different numbers terminate on the same PBX, with different attendant greeting being heard for each line. Example Line 1 - 555-2663, incoming calls terminate, greeting one is heard. Line 2 - 555-2664, incoming calls terminate, greeting two is heard. How can i set this up ? Would i...

Hello, I have a CS1000 5.5 and the auto attendant isn't answering incoming calls. Either T1 circuit and backup analog lines. I confirmed with the telco provider that the T1 circuit is fully functional, which it is. I also tested the analog trunk lines all are fully functional. The problem is...

Have a weird problem, 2016 set disables by it self. Is that possible ?

Hello, I recently set up hunt group voicemail for 2000main. following the recommended setps it works fine with one issue. All the extensions have the huntgroup in the source number. However when collecting voicemails and the messages begin to play i am unable to either replay, save or delete...

Hello, As the topics states is that even possible ? the operator has said, during a call between two extensions exmaple 5561 and 5563, the call disconnects from one of the extensions and the other called the operators extension mid conversation. How could this happen ?

Hello, I would like to know if it is possible to have extensions calling to a host extension at anytime and join a call. Extension are not IP extensions. All digital extension M3904 and 2016's. System is a CS1000 software version 5.5 Thanks

Hello, I am haveing a weird problem with an ACDN. All DNs with an NCOS of 1 or 0 should be restricted from dial external. They could have dialed an ACDN that i recently made. Now for some reason when DNs with a NCOS of 1 or 0 try to dial the ACDN 5571 they get a busy tone. Any advice on how i...

Hello, I am haveing a strange problem, an extension set with an NCOS of 3 should only be able to dial local using "9". When "9"+1 XXX XXX XXXX is dialed a recording is normally heard that your call cannot be completed. Some of the prt of LD 86,87 & 90. when i change the RLI for SPN 18 to 4...

Hello, I need to replace a couple of 3904 phones, at the back of the existing phone they are Rel 5. When i search online i am finding 3904 rel 3 Phones. Will the Rel 3 work ? Where can i buy phones ? Thank you,

Hello, Im am having trouble with calls to an extension, after the call is answerd be the auto attendant and the sytems says if you know your patries extension number please dial it now. When number is dialed i am getting a recording "that number cannot be reached from this service". What do...

Hello, Is it possible to program an overide number on a CS1000? Example. I have an extension that is restricted in CLS by CTD using NCOS set to internal calls only. I would like the extension to be able to call maybe 5 numbers. Other than a system speed dial, what are the other options...

Hello, I would like to restrict certain area codes when a route is accessed. The route i am using has an ACOD of 78. Example of what i want ot accomplish.Once the route is used the user, Can dial 1-312-XXX-XXXX Can not dial 1-868-XXX-XXXX

Hello, I would like set up a backup route in the event that the primary route fails. The primary,route is 226 with acod 75 trunk type is tie. The Route i would like as my backup route is 11 with acod 78 trunk type is cot. Now i have an existing T1 route 209 with a backup route 2. That works...

Hello, Have no experience with call pilot application builder, but i would like to change the way a call routes when the callers dials 2 after hearing the ccr greeting/menu. I should go to an extension. call pilot server version 5.00.41 I can look at the numbers listed from the main menu...

Can anyone help me troubleshoot this error stated in the subject. It happens periodically. What should i trouble shoot 1st ?

Hello, Hope someone can help, when are coming in from an external number to my office they can get my extension number directly by dialing 722 and my extension number. Right now it no longer works and the calls are redirected to the operator. No IDC table is set up in any rout, can anyone...