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  1. scooter4483

    Listening to Voicemail on web in One X Portal

    I've had issues with One X Portal but have it finally configured properly where almost everything works. Now, when I login to a user in the Portal, they have voicemail listed in which you can play and listen to. Unfortunately, there is no audio when it is playing. I've researched this problem...
  2. scooter4483

    One X Portal administration configuration

    I log into the One X Portal administrator profile. I was looking at the health for the 6 items listed. The VOICEMAIL Provider has a status of failed. Everything else is in green, available. I see that the failed item has the correct ip address of the vm server. I stopped and restarted the...
  3. scooter4483

    One X Portal system is unavailable

    What are the suggested solutions if only one or two users try to login to their One X Portal have the message 'phone system is unavailable' displayed? When we try to login other users off the user's computer, it is successful. But, the one or two people who try, cannot. Is there something that...
  4. scooter4483

    Dial by name fallback

    We have dial by first name and dial by last name setup for a customer. If the correct name is dialed(true), it transfers to the extension. If the wrong name or nonexistent name is pressed, it keeps prompting the caller to try again. It stays in that 'dial by name' menu. Is there any way to...
  5. scooter4483

    One X Portal system is unavailable issue.

    I have read documentation that this application should be installed on a server, though, it was installed on windows 7 for a customer of mine. I installed it and at the end of the install it just lets me choose my port server number. I put in the IP address into IE and get the one x portal...
  6. scooter4483

    ONE X Issue

    Hi, I have a customer who I am working with on a one x assist issue. The One X works fine on the server...meaning he logs in with a user's credentials, the profile loads up with all the messages. When he logs in on the application from the user's computer, it logs into the portal but none of...
  7. scooter4483

    Voicemail to email issues

    Hi, My customer has voicemail to email. It's been working intermittently. I have been looking at the Sysmonitor to see if the voicemail to email was successful. How would I know if it went through successfully? Thanks for the help. I am including a brief log: 770219626mS H323Evt: Recv...

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