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  • Users: Jerom
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  1. Jerom

    Vector Configuration

    Hello, Need help in vectoring steps. i created a vector and calls are configured to Queue to skill 3 as below. Announcement 8364 is Disclaimer: "Call will be recorded for quality and training purposes" Announcement 8366 is "All our Agents are Busy now. we will assist you shortly" When the...
  2. Jerom

    Attendant 302D Caller ID in Public unknown

    i am having issues with one of our sites on getting the outgoing caller id working. CM Version is CM7.0. The problem is, I can get all of our 96xx phones to send out the caller id information that I have specified in the public unknown numbering settings, but I cannot get our attendant console...
  3. Jerom

    AAMS Certificate Renewal

    Hello, i need the Procedure of Renewing the AAMS certificate(Version 8.1) with SMGR. it shows the certificate will expire in 5 days. the certificate will be renewed if we do reenroll in the AAMS ? regards, Jerom
  4. Jerom

    Time before Off-hook Alert - does not change the Seconds

    Hi i am changing the "Time before Off-hook Alert" in Avaya CM 8.0. i change the Time from 8 sec to 6 Sec. but when the analog Phone os off-hook, it dials the destination number after 13 seconds. even after changing the Off-hook Alert to 1 sec, it still dials after 13 seconds. in the COS, off...
  5. Jerom

    Call Coverage Time

    Hi, i have a requirement to configure an extension to send the calls to a mobile number during a Particular time Period. when Extension 1222 Receives a Call between 16:00 to 19:00 hours, the call should go to a Mobile Number. all other time conditions, the call will ring on the Extension 1222...
  6. Jerom

    Session Manager Loosing SIP Registrations

    Hi, i have AVP-1 with AVPU1,SMGR,SM1 & CM1. another AVP-2 with AVPU2,CM2 & SM2 Both Version is 8.0.1.1. the Profile of the Session manager was Profile 5 which consumes Larger Memory from the Host. hence reinstalled the SM with Profile 2 on AVP-1 and AVP2. Both Installation was Successful. but...
  7. Jerom

    Coverage Path Loop

    Hi, I have 3 Extensions in the Reception 556,557,558. when some dials 0, it comes to a VDN and routs to Extn 556. i have crated a coverage path 10 with Point1>557>2Rings, Point2>558>2Rings, Point3>556>2Rings, Point4>557>2Rings, Point5>558. i assigned CoveragePath 10 to Extn 556. when i call...
  8. Jerom

    External number Forwarding Save Option not available in Phone

    Hi, i have IPO 11.1 SE in my Extension wanted to enable Forwarding to a Mobile when i am not in Office. forwarding to another Extension is working fine. but when trying to Forward to a Mobile number, it does not give SABE option in the Phone. i have enabled Inhibit-off-switch-Forward/Transfer...
  9. Jerom

    Hi, Can any one tell me, how can

    Hi, Can any one tell me, how can i use the facility of Station-Lock in IP Office to prevent outgoing calls, and how to Unlock it by using a personal Codes ? regards, Jerom.
  10. Jerom

    SIP Simultaneous Registration in IPOffice

    Hi, i have a Hotel where 3 Phones are in each Guest Room. i want all 3 SIP extensions to be with same Extn Number(eg: Bedside Extn 1001, Table side Extn 1001, Bathroom Extn 1001. is it Possible to have Simultaneous SIP Extensions registration to IP OfficeSE 11.1 ? eg: in Avaya Aura, Extension...
  11. Jerom

    Transfer feature in IP Office does not work from CM to IPO calls

    Hi, i have a SIP trunk between IPO > CM. can make calls and hear each other but; Issue-1: when i receive a call from CM to IPO Extension, the call disconnects in 32 Seconds. Issue-2: when i receive a call from CM Extension to IPO Extension, if i try to transfer the call, the transfer feature...
  12. Jerom

    IPOffice with SBCE

    hi, i have IP Office 11.1 FP2 with SBCE 10. ix workplace is configured and internally working fine. can see feature and able to call each other. when connecting through SBCE the Phone getting Registered and we can Call each other. but not showing the features and showing the errors like below...
  13. Jerom

    Hunt Group Name filed not updated.

    Hi Team, requesting your help on this i have 3 Cetis SIP Phones in a Hotel Guest Room(Ext 1001,1002,1003). when the Operator calls the Room the Phones Should Ring together. so we have created a Hunt group(HG 100) and added those extension in the group. when we call the Hunt group all the Phones...
  14. Jerom

    IP Office Soft Console Answering via Computer

    Hi, need a help ! i am Installing AvayaIPOfficeSoftConsole_11.1.2100.23 on a Windows PC. i have logged into the Soft console and can Receive calls. is it Possible to receive the call via Computer by Plugging a Headset or it is Only Possible to answer the calls via Hard Phone associated with...
  15. Jerom

    Vantage K155 Expansion module Feature Button not Displaying.

    thread940-1808444 Hi i have Installed K155 Vantage Phone with IP Office Server Edition and i am Able to Push the Expansion Module to the Phone and Pair it. but the Programmed Feature Button and Speed dial Configurations in User Button Programming is Not Showing in the Expansion Module. please...
  16. Jerom

    Avaya J179 SIP Phone to Register through SBCE via Internet from Remote Site

    Hi, is there anyone tried or can guide how to use Avaya J179 or J159 Phones via Internet to Register to SM. we have SBCE working and IX Clients are registered and Working. now the Customer Wants to Use few J159 and J179 SIP Phones to be Placed in a remote Location with Internet Availability...
  17. Jerom

    Avaya Vantage K155 "escalation to video failed"

    Hi, i have Vantage Devices k155 and K175 installed. audio calls are working fine. but when making Video Calls it gives an error "escalation to video failed" . i have the Video Options enabled in station form and Signaling Form. can anyone help how we can find the issue and resolve.. versions...
  18. Jerom

    Play Store in Vantage Phone & autodial button

    Hi, i Have an Avaya Vantage phone with Version 3.0.0.2 and "Avaya Vantage Connect" Application in it . i have 2 Queries. 1) Customer wants to use Avaya "IX Workplace" in that. for this, i have downloaded a play store.apk file from some Internet source. but after i install it, it gives me error...
  19. Jerom

    46xxsettings file Group ID creation for 2 separate Phone groups

    Hi, i need a help in setting up different GroupID for 46xx Settings. customer is asking that they need to Lock the Volume Level of a Group of (HR Phones)Phone to certain Level. Basically they don't want HR users to adjust the Ringer Volume. i believe we can achieve this by editing the 46xx...
  20. Jerom

    One-X Attendant Master Directory Issue- Phone Book Not working

    Hi Team, i have an Issue with my One-X Attendant. we have Two One-x Attendant Operator PC Running with Attendant Version SP-8. one of the PC is Formatted and Windows 10 OS is Installed. then Installed One-x Attendant SP-13 as the Old SP-8 is not Supported on Windows10. All working Fine Except...

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