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We've had a rash of 3 or 4 phones over the last few months have this issue where during the boot process, they get stuck indefinitely at "Restart Application...". When replacing with a new phone, the new phone boots fine and works. Are these phones toast, or is there a way to save them? Thanks

We are running IPO 9.1 patch 10. We have a few users working remote using Avaya Communicator 2.0.3.55. The rest of our users are in the office using 9641g IP phones. Whenever our Communicator users call each other, most of the time there is no audio. Very rarely the call will be successful...

We are running IPO and One-X Portal 9.1.10. There is an instance where one of our users is listed twice in the One-X system directory. Once with the correct extension and the other with another user's extension. The other user is also in the directory with her correct extension. If I go to...

We are currently running IPO 9.1.10_192 with 9641GS phones. I have an issue with 1 specific DID out of over 100. I set up the DID just like every other one, however, when I dial it, the call doesn't ring the extension set up in the destination, instead it plays a welcome to Avaya message and...

We recently upgraded our IPO from 8.1_69 to 9.1.10_192. The One-X service is running on a 2008 R2 server. After the upgrade, One-X initially syncs so we have all the current users, however, at some point, the DSML-Provider component failed and the global resynchronisation continues to fail so...

There was a post about this issue 5 years ago, but I wanted to see if there were any updates. We are running One-X Portal 9.1.10. Are the One-X chat communications logged anywhere, or is there an option to enable logging the chats? I've googled and looked all over our One-X server, but can't...

We recently upgraded our IPO, One-X and VM Pro systems from 8.1_69 to 9.1.10. Our environment currently consists of 9641G IP phones (ver 6.2209) and a handful of Polycom IP Soundstation 6000's. We were no longer able to order 9641G phones so we had to purchase the 9641GS model. I did some...

Hello, We ordered 15 IP endpoint licenses and 5 Avaya IP endpoint licenses from our vendor. Instead of sending an Excel file (which they have in the past) with the keys, they sent us a new SD card and said the licenses were on the SD card and we needed to swap it out on the unit. We've added...

Hello, We have an IP500v2 unit running IP Office Manager 8.1 and 9641G desk phones. I created a short code to page all 93 employees' desk phones, but I'm reluctant to test it out since it exceeds the number of recommended users for paging. Anybody know what kind of problems this could cause...