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  • Users: cfickes
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  1. cfickes

    Avaya SBC TLS configuration

    Moving SBC from TCP to TLS and all the provisioning in SM is completed, along with the required certificates, but I cannot get a link established Between SM and the SBC. I validated there are no firewall restrictions. The SBC traces show rst after TLS hello. What can I check to resolve this issue?
  2. cfickes

    SBCE SIP Registration

    Currently the carrier gets the invite from our public address, and they are responding with a 401 but they say we need to check the NAT so it is not masking the contact and via headers in the register. In the registration (contact/via) below it is sending the B1 interface IP instead of the...
  3. cfickes

    Avaya SBCE License

    The grace period expired before I could activate my new licensing, and now it won't take the new license from the external WEBLM. Is there anything stopping the process because the grace period is over?
  4. cfickes

    Avaya SBC - Secondary Carrier

    I am adding another diverse carrier to my Avaya SBC and I need to know if there are any configurations that would conflict with my primary carrier? The items I think might be impacting are port ranges, Media Interface, Signaling Interface or UDP.
  5. cfickes

    ASBCE to RedSky e911 configuration

    I know RedSky is an Avaya devconnect partner, but I haven't been able to find documentation or sigma script that will modify the invite "To" line with <sip:911@XX.XXX.8.113:5060>.Can anyone point me in the right direction or provided documentation on how to make the changes in ASBCE
  6. cfickes

    SBCE timing out calls

    I just turned up a new SBCE, and in making inbound test calls, we kept the calls up for 2 to 3 minutes until I disconnected the calls. No issues . Today during testing the calls would disconnect after 30 to 32 seconds. The trace is showing the "BYE" is coming from SBC/CM and not the carrier...
  7. cfickes

    RedSky Implementation

    Ran into a problem and I cannot figure out how to send a dedicated ELIN. The problem encountered was instead of the correct ELIN being sent to the RedSky call center, it is sending the wrong ANI/ELIN. I’ve got 34 sites and about 370 subscribers across 10 states, which we are going to connect to...
  8. cfickes

    e911

    I am implementing an e911 solution on my core PBX (ACM6.3) but I am only deploying this on a limited basis. The sites I am moving onto the core will connect via the WAN, and they are geographically separated. My query is, how can I setup each site uniquely within the core? Here is the use case...
  9. cfickes

    CMS AUXOUTOFFCALLS/ACWOUTOFFCALLS

    Our business unit is pulling these data elements for audit and compliance purposes, but when a skills table and a agent table report is pulled for those two data elements, the numbers don't match up. How can pulling AUXOUTOFFCALLS and ACWOUTOFFCALLS from a skills table have different numbers...
  10. cfickes

    SIP station monitor in AES

    I have a QA IVR platform and we have 4 SIP stations working in SM, just like you would for a line-side T1 configuration, but we cannot figure out how those stations can be monitored in AES for a CTI application. When you status a line-side T1 station it will come back the an in-service/idle in...
  11. cfickes

    Agent login ID and SIP stations

    How can you setup a agent login ID with AAS to a SIP station? I have AAS set to yes and I have populated the port extension with the SIP ststion but it is not registering.
  12. cfickes

    Aux code issues

    I have an ACD group which takes calls from an ACD skill and the are also part of a hunt group that is populated with exteions. My issue is, how can I create an aux-code that will keep them from getting calls from either of those paths?
  13. cfickes

    Avaya SIP End Point

    How do you configure a SIP end point within the PBX which connects to a Thrid party end point. I don't want to set up a SIP trunk. I need the provisioning to mirror a line-side T1 for and IVR type connection.
  14. cfickes

    Centrally managing an IP office system in SM

    I am looking at migrating off the stand alone Office Manager application and onto SM. What are the pros and cons to doing this?
  15. cfickes

    Changing IP addresses on AES 6.3

    I need a step-by-step process to change the IP address on 6.3 AES system, and what other elements need to be considered.
  16. cfickes

    IP office Upgrade to 9.0

    I have two questions on this one. First - I am a customer, and I am looking at possibly doing these upgrades myself. Would anyone recommend we try to do this without engaging PS? If it is possible, is there step-by-step documentation you could recommend. Second - We have several IP500 V2...

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