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  • Users: DKThomas
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  1. DKThomas

    R11.0.0.0.0 upgrade to 11.0.2.0

    Upgrade wizard is failing on initial check. It has been a couple of years since I have done an upgrade, and cannot figure this one out. I have the BIN files selected in preferences, and the wizard shows the files to be upgraded, etc. like it should. I defaulted security settings and set a new...
  2. DKThomas

    11.0 issues with HG announcements

    I apologize if this is a stupid question, guys. I have searched and searched with no luck. I have an 11.0 system Essential Edition, licensed with 4 additional VM ports, that the announcements on the only hunt group in use just quit working a few days ago. I even created a new hunt group and...
  3. DKThomas

    Analog Extensions cannot dial short codes

    Version 11.0.0 Essential edition, one VCM32, 2 phone 8 cards with analog daughter boards. I am do not have the IP extensions in place yet, and I am trying to pre-record the AA and group on-hold messages. Any time I use an analog phone set to try and dial the codes for the recordings (*8401...
  4. DKThomas

    CDR Software recommendations

    Y'all forgive me if this has been asked and answered, but I have a big boss breathing down my neck with money burning a hole in his pocket. What software packages are available / recommended to pull cdr type data from stand-alone IPO's? We have about 28 or so in our clinics and someone needs...
  5. DKThomas

    Version 10.0 and group paging - weird noise

    Searched and can't find this one. IP office v10.0.0.3.0 build 5 with analog trunks and 95xx phones. I had a problem with group paging, where anytime someone paged, the sound like a DTMF tone was overriding the voice of the page coming through all sets. It didn't matter who was paging, all they...
  6. DKThomas

    Call park issue now that I'm using R10.0

    This came up on my last install, and I searched, and I searched again today, but I can't find an answer. Here's the setup: IPO500V2 using 9500 sets, one system with 28 sets and SIP trunk incoming, one system with 26 sets and POTS lines incoming. Two separate locations, not related or connected...
  7. DKThomas

    Weird temporary need for which I think I have the solution...

    OK guys and dolls, I need some advice. Here is the short version: I have a med clinic moving this weekend that had a Norstar with POTS lines. Moving to a new facility with an IPO500V2 running R10 being fed by SIP from a new carrier. The clinic wants to keep their old number, of course, and the...
  8. DKThomas

    SIP trunking to IPO500 Essential edition with 95XX sets?

    I have searched until I am going blind, so please forgive me if this has been covered. IF it has, I can't find it. I have a new clinic coming up soon, and was just informed that the trunking will be SIP. It was planned as PRI. It will be an IPO500 stand-alone. I had planned to use 95XX phones...
  9. DKThomas

    Upgrade question 7.0 (5)

    What license is needed to upgrade an IPO 500V2 on 7.0 (5) to at least something in 8.0, preferably 9.0? Didn't even know this system was out there untill a couple of months ago. It was installed by the last tech and he never mentioned it when he left. My issue is with the SNTP not reading...
  10. DKThomas

    Downgrade from 9.1 issue - new system

    First, we are using the IP Office in a very basic capacity, digital sets and POTS lines, Essential Edition, embedded VM, Auto-Attendant, etc. With 20 systems in the field, I have found the 9.0.6.0.979 software to very very stable for me in these configs. I Have received a few of the last systems...
  11. DKThomas

    2 office locations - 1 system

    Y'all forgive me if this is too much of a newb question, but I have no idea where to start. I have a request for one of our newly acquired clinics that has two locations about 12 miles apart. We have our network in both spots via fiber, plenty of bandwidth. I need to know what to ask my vendor...
  12. DKThomas

    Water damage killed SD card- How to prepare for future?

    The basics first- sytem is IPO500V2, Essential edition, 95xx phones. Water leak from an unknown line above the solid ceiling fried the unit. In the process, we discovered that the ensuing damage fried the SD card. Can't even read the SD in a laptop. So, I have them in very basic operation with a...
  13. DKThomas

    Who is answering the calls and who isn't?

    Y'all please forgive me if this is a stupid question, OK? I have searched a LOT and am admittedly not very sure about what I am about to ask. I am very comfortable with the IPO500V2 basics, have had the first level class. , and have 11 systems out, running 8.1 up to 9.05 software versions, all...
  14. DKThomas

    Can I set an HG call to go to individual user VM boxes?

    Scratching my head on this one. I have a 500V2, essential edition, embedded VM (I know, embedded sucks, but it is all I have and all I am used to!), digital sets and analog lines. I have set up an auto attendant with menu for all incoming calls, and one of the choices the customer wants is for...
  15. DKThomas

    Totally Resetting Embedded VM

    I have searched the forums but have had no luck. I have an IPO500V2 running 8.1 with embedded VM that I am having to move from one clinic to another. Totally new set of people, so the VM greetings and messages need to be wiped out. I defaulted the config to start over since the programming will...
  16. DKThomas

    9508 Phones will not come back up after downgrade?

    First, the specs: IP Office 500V2, DS-8 cards, Analog trunks, Essential edition, embedded VM, 9508 phones. System is running 9.0.3.0 941 and customers complain that voicemails get cut off sometimes in mid-message. I had read that that was common in 9.0.3 SO I decided to downgrade to 9.0.2.0...
  17. DKThomas

    Advice needed- Moving up to UCM/ VMPro

    Happy Friday, folks! Up to now, all my IPO experience has been with Essential edition, embedded VM, 95xx phones, and analog trunks. I have a clinic that is moving, and wants to keep their system, but needs to move up to 30+ phone sets. They are also not happy with the embedded VM; well, not...
  18. DKThomas

    Most stable recent software? Currently at 9.0.0.0 build 829

    I just received a new system and it came with 9.0.0.0 b829 software. I keep seeing posts about problems with 9.0.4 and 9.0.3 updates. What is the most stable of the version 9 software packages, in your opinion? The system will be IPO500 V2, 2 digital station 8 cards with 9500 series phones, and...
  19. DKThomas

    Upgrade within Release 8 question

    I have one IPO500 v2 system on 8.0.16. The system has the current licenses installed: Software upgrade 5 (8.0) (I am assuming this was a 7.0 machine before- the previous tech is no longer here) Essential Edition additional VM ports Virtual Avaya IP endpopints 12 instances 2 each Avaya IP...
  20. DKThomas

    Spares Question

    Need a little clarification, please, folks. I currently have 4 IPO500 v2 units in operation, and would like to keep a spare v2 chassis. Am I correct that I can just transfer my modules and SD card to a new chassis and resume operation? The license keys are only tied to the SD card serial number...

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