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I am trying to remove an old ACD from our system and having issues. I searched and found other threads discussing this issue, but following those threads I have not had any luck deleting the ACD. Here is what I am seeing: >ld 20 PT0000 REQ: prt TYPE: dnb CUST DN 1020 DATE PAGE DES CUST 00...

I need to add additional steering codes into our Nortel PBX as we move to a new phone system. I appear to have run out of steering codes. How do I add more? I am doing the following steps: >ld 87 ESN000 MEM AVAIL: (U/P): 46140405 USED U P: 5093570 396102 TOT: 51630077 DISK SPACE NEEDED...

I need assistance with disabling a setting that was set for a DN. I had used the following commands: >ld 87 REQ new CUST 0 FEAT cdp TYPE dsc DSC 1152 FLEN DSP RLI 0 NPA NXX DSC I need to reverse this process as DN 1152 is a hot dial for our help phones on campus. We are moving over to a new...

We made a change on Monday evening from PRI lines for our phone service to SIP. The majority of phones are able to call 800 numbers. However, I have a few that I know about currently that do not work. I am trying to find in the programming what is causing the issue. We have some analog credit...

Our police department has requested that we block a incoming call from a specific phone number. The call is coming from a mental institution and legal actions are going through to prevent the calls. However, they have requested that the number be blocked from calling any of our numbers. We...

We have about a 100 phones (3902, 3904, and IP2002) that have bad displays. Other than trying to sell them on eBay, does anyone know of a vendor that will buy the phones? I checked with one vendor after doing a Google search, but they had a minimum of $10,000. Any suggestions for getting some...

I am trying to figure out how to make the Msg/Inbox button work on our 2002P2 phones. We have 3902 and 3904 phones which have Message buttons that work and dial into our voice mail system. I am not having any luck programming the IP2002 phones to do this too. I have tried putting MWK 1700 on...

The call log options on a 3904 phone set stopped working. This 3904 has a KBA attached and use to be able to go through and see missed calls. We tried swapping out with another 3904 to see if the problem corrected, but had the same problem with a swapped out 3904 too. Is there a setting I...

How do I get a listing of available TN's in our phone system? We are using a Merdian CS1000 version 7.5. We do our revisions through a program called RSI. I know from doing ld 22 and then slt that we have 2 IP licenses not being used. However, I am not seeing any virtual TN's available in...

I am trying to figure out how to block a DN from showing up on other phones when that person calls. I was able to get the name to not show and instead show as "XXXX", but the DN still shows up. I was able to get the name to not display by disabling the NAMA. I cannot figure out how to block...

I am trying to out a TN and then re-create it as a IP phone. I have done this with about five other numbers without any problem. The error I receive is SCH0120 which is "Wrong number of input fields to DSL or TN prompt". Below is information about the phone I am trying to out if someone could...