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Have a couple clients with 500V2's on some sort of version 11 release. Both have 365 and we use a shared mailbox to send VM to email. Has been working fine for some time but recently it's seeming to break every week or so for a few clients. Is there a best practice guide for 365 vm to email?

IPO 11.something with embedded VM and we currently use a service called Call 2 Teams (Microsoft Teams) which has been lackluster at best but we're looking for some community feedback in perhaps we don't have it configured quite right. Just thought I'd ping you guys to see if anyone else uses...

Help me out here guys, It's been a while since I dealt with this but just went from POTS lines to SIP>Analog converter(grandstream) and the calls are having an issue disconnecting after a calling party hangs up. Is it just the Disconnect Clear that I need to lower well below 500ms? Also, the...

We have had some random reboots over the last couple years on our system. We've replaced the chassis, SD card, etc. And it still happens. System status gives little to no info as to why it happens. It comes back rather quickly (less than 2 min) almost like a soft reboot. Is there some logs...

I'm pulling my hair out on this one. I have a certain user where all of his calls originating from outside go to voicemail. I have forward unconditional checked and it works fine if I dial his 3 digit extension but calling his DID just goes almost straight to his Avaya VM. Inhibit off switch...

Is this possible on a 500v2 with essentials version 11 something?

This may be a bit complicated but because of Covid, we are mostly using teams calling that is twinned with our extensions on an IP office. We have some 2FA calls that hit the "all tech" hunt group that can be distracting. Is there a way I can have users dial a short code to automatically...

Is it possible that a handset near a speaker can be the source of hold music somehow? I understand this is a very crude way of doing it, assume you don't know the full story and try to answer the original question.

Just this morning we switched from our 20 year old traditional PRI to a SIP provider that installed a SBC in our server room. The new services still terminates using our PRI card in the IPO. In the ARS tables, I lost my ability to control what shows up for outbound caller ID using sXXXXXXX...

Is there a good video out there for a full setup of VPN on a 9608 or 9611? We are behind a Fortinet 300E firewall at our office and our IPO is behind that (NAT). Boss wants us to get some phones ready for remote use should the need arise for people working from home (Corona).

Latest version 11.0.4 SP1 or whatever it's called. Embedded VM. I'm hoping this is just some new security feature with a setting buried somewhere. I have tried externally and internally and either way it disconnects the call. I have options for 0, 2 and 3 and they all give the same result...

Long story short, we bought a new SD card, I performed a re-host/move, I formatted and recreated with R11.0.4.1, moved our dynamic LVMail files and config.cfg file to the new card and installed. Reboot took about 30 minutes and then I activated new xml licensing. The reasons I feel like the...

I notice when downloading new phone firmware for H323 you have the option to select Encrypted and un-encrypted firmware. What is the difference here and what should you be using?

Yesterday I scratched it up as a fluke but today again I logged into web manager, it took a few minutes to load and then phones wen't down again. This is a brand new SD card, 11.0.4.011. What the heck is going on? I would use regular manager but I wanted to update passwords for several people...

For a recent client and for ourselves, I've found moving J169 phones to H323 avoids a bit of a headache with all the SIP hoops to jump through and more importantly keeps the J169 phone identical from a functionality standpoint to existing 9608/9611 phones. Any downside to this?

We have an older 4GB SD card from 2012. All new ones are 8GB I believe. We forward all voicemail to email but our card is pretty full and won't let me dump J series firmware or even upgrade to version 11. Is it safe to clear content under this folder?

I have about 5 or so clients setup with this. I create a shared mailbox called Avaya@customername.com, create a receive connector with the client's IP address so it allows the Avaya to relay the messages without authentication. I setup the IPO with customername-com.mail.protection.outlook.com...

Just had a nightmare of a time figuring out why a J169 phone wouldn't register with an IPO. It seems as if DHCP opt 242 only fights half the battle if your phone is on a separate subnet from your IPO. I had to go on site and A. enable manual SIP proxy and B. enter the IP address of the PBX as...

Struggling with getting a SIP trunk setup from a new provider Connect Me Voice. IPO ver 11, embedded VM. I've tried so many variations of setting it up but still seeing Trunk out of Service from System Status. Anyone have a good template or KB for using this provider?

I have a couple emails from clients worried when they saw Avaya in the news today for a vulnerability in their 96XX pones. Apparently the patch has been out since June 25th. Not sure why it's just making news now. The fixes...