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  • Users: michmauzer
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  1. michmauzer

    no ACD answered in CMS and reports for call pickup

    Hi, Agents want to use call pickup for callcenter calls, but I don't see any answered or else calls in the reporting while call is ansered by call pickup. Please let me know whether there is any workaround to make call pickup calls visible in the CMS or other reporting
  2. michmauzer

    very rarely silent for ISDN calls. Avaya G450

    My users started concerning that sometimes there are silent between customers through ISDN. Please let me know what should I check and which log could help me understand the root cause
  3. michmauzer

    is it possible to integrate Avaya contact Directory search between 2 separate PBXs in the network?

    there are 2 PBXs with different users on them. All users would like to find each other by pressing Directory button. Please let me know whether this is possible to be implemented using Avaya Directory contacts button or some analogue

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