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- Users: mdoubleu84
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UCA Softphone showing ACD Caller ID
Does anyone know how to do this? We are trying to display the names of the Queue on incoming calls instead of the CID. This is a hosted solution consisting of a vMAS 5.0, vMBG 8.0, and vMCD. The users are ACD agents, running UCA MiNet softphones as Teleworkers with no deskphones. Agents can...- mdoubleu84
- Thread
- Replies: 3
- Forum: Mitel Networks solutions
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Mitell 3300 MCD Hunt Group Forwarding to another Hunt Group
Ok guys, here is what I got. I'm trying to set up a day/night mode for a customer that they can turn on and off manually. They are on a hosted platform, so switching the system into night mode is not an option. Here is how they want their call flow set up. During the day, incoming calls ring...- mdoubleu84
- Thread
- Replies: 4
- Forum: Mitel Networks solutions
