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  • Users: Johnhyde
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  1. Johnhyde

    Basic Call Centre System

    Has anyone come across any basic call centre system that not Xima/ACR? We need a system that agents can take note about the calls they receive or make, show up if they call back in again etc. Report on notes/reason codes. We know the ACR/Xima can do this, but with the number of issues we had...
  2. Johnhyde

    J179 - Remote via TLS

    Hi I've been trying to connect a J179 via TLS and cannot get it to work and not sure where I'm going wrong. I can get the IX workplace working fine remotely over TLS, just not the phone. Using a self cert from the IP Office. Looking at other posts, it could be I've got something wrong with...
  3. Johnhyde

    IX Workplace Instant Messaging - Space

    For instant messaging on workplace, it looks like a space account is needed if One X is not being used. I maybe missing something on this, but when the Space account has been setup (domain verified etc) API linked to the IP Office, the users are sync, but are in pending. But it looks like each...
  4. Johnhyde

    Alternative SBC

    Does anyone have any other suggested manufacture for SBC for remote working (Workplace/WebRTC/JXXX phones) other than Avaya ones? Thanks John
  5. Johnhyde

    ASBCE 8.1.2

    It looks like the ASBCE 8.1.2 now supports teams direct routing. Like with most things from Avaya, documentation on this is limited. Does anyone have experience in setting up ASBCE 8.1.2 IP Office with teams direct routing? Thanks
  6. Johnhyde

    SBC recommendation for remote working

    Hi Can anyone suggest any SBC for remote working (IX Workplace / J169 phones) Thanks
  7. Johnhyde

    ACCS accssync

    Hi Does anyone know where in ACCS i can change the accsync user name password? I know where this is in the IP Office and in the initial ACCS setup, but I can't find it anywhere in CCMA. Thanks
  8. Johnhyde

    Conference Bridges Numbers Host/Participant

    Hi We want to make joining conference calls easy and not enter a PIN just the bridge number (easy enough!) However they want to give the moderator a different bridge numbers to the participant to join the conference. This works if I change the validate bridge specific to specific and enter a...
  9. Johnhyde

    Server Edition Select - User Access

    Hi I'm unable to test this yet. We are looking at a 20 site IP Office Server Edition Select, with an IP500 at each site (IP Phones will be connected to the local IP500) Is it possible to setup a login for a user that can only manager one of the sites? We want to setup a login for a user that...
  10. Johnhyde

    Equinox - Softphone to desktop

    Been testing the Equinox client, I have it working as a softphone and incoming call ring both desk phone and softphone. I can't find a way of just having the Equinox in just desktop mode? i.e using as a call control app to the deskphone. All I have is manage audio video device My Computer, and...
  11. Johnhyde

    V11

    Anyone tried V11 yet? is the Equinox client available? the release document said not available until mid June but the knowledge base documents has details about Equionx?
  12. Johnhyde

    Diffrent Conference Bridges Numbers

    Hi A strange request from a customer! They want to make joining conference calls easy and not entre a PIN just the bridge number (easy enough!) However they want to give the moderator a different bridge numbers to the participant to join the conference. This works if I change the validate...
  13. Johnhyde

    Conference - Chair Joining

    Hi I have seen various post regarding conference chair/host, announcing name, conference start only when chair joins. Is there an option that the chair can join/start the conference from any extension? Our customer want to be able to start the conference from any meeting room that free, yes...
  14. Johnhyde

    transfer call without answering

    I don't think this is possible, but wanted to confirm! Is there a way of transferring a selected call to an auto attendant without answering? Call come in, if the customer know the number, they can either answer it or they want to be able to send that call to an auto attendant. Thanks
  15. Johnhyde

    One X Outlook Plugin IP Address

    we recently change the IP of the application server, all works fine, however the outlook plugin IP keep reverting back to the old IP. Even we after we change, log out log back in OK, the next day the old IP is back in. have tried uninstalling and re-installing but still having the same issue...
  16. Johnhyde

    skype for business as a native client

    Hi Can you use skype for business native client rather then using the softphone as the audio path? Have a customer who want to use skype for business, but only use this and not have Avaya communicator etc. They have a mixture of users that will require IP handset and analogue ports, but there...
  17. Johnhyde

    Call Routing/DND

    Hi Can anyone think of a way of doing the following. User when out of the office wants to forwards calls to another user/group. However wants certain calls from particular numbers to be forwarded to their mobile. I can see a way around doing the call routing to the mobile via DND exception...
  18. Johnhyde

    Advertize Callee State V10

    Hi Has anyone got Advertize Callee State To Internal Callers working? I've have a system on V10 and have enabled this feature under the system tab, however not getting the status on the 9608, 9611, 9650, 1608, or 1408 handsets. Thanks
  19. Johnhyde

    Scopia SMB9 Intergration

    Hi Can the Scopia SMB9 for IP Office integrate with other video conferencing system? For example SMB 9 want to video call into polycom system etc. Thanks
  20. Johnhyde

    Office 365 One X calender

    Hi Does anyone know if you can use office 365 and one x calendar minding? Thanks

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