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  • Users: Neillsun
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  1. Neillsun

    Copying AA recordings

    So. Without thinking, I renamed one of my auto attendants. Now I have lost the recording. Is there a way I can salvage the recordings? Thanks, Neill.
  2. Neillsun

    Ext Hold Music Quality

    I have an mp3 player hooked up to play my hold music on repeat (yes we do own the rights to the music). The sound quality is a bit shoddy. Is there something I can do - set levels/hardware filter/etc - to try improve the quality? One thing I have noticed Is I have to crank the volume of the mp3...
  3. Neillsun

    'Away from desk' button

    I set up a button on my receptionist's phone to toggle the Do Not Disturb flag. Without queuing this causes the hunt group to overflow immediately, which is great. With queuing, however, it has no effect. Is there another option I can use to get an immediate overflow? Thanks, N.
  4. Neillsun

    Queue question

    Hi all, I have IP Office 500v2 running 8.1. No VMPro. We have decided to add a dedicated customer support line and employ someone to handle certain calls. the rest of the calls will be fielded by our receptionist. The setup I am looking at is an Auto Attendant on our mail office line and an...
  5. Neillsun

    IP500 AA DialByNumber to different Line Group?

    Hi All, I have an Avaya IP500 here in London that is linked to our US office. Our extension range is 4xx, our US office use 1xx and 3xx. What I'd like to do is be able to call a DDI (I have a spare DDI that doesn't have an extension/user) and have an auto attendant answer and say something...

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