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  • Users: DWheater
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  1. DWheater

    FTP through Back to Back Firewalls

    Hi The company I work for is taking over some business from another company and during the transition the two companies have setup a link between the two networks, each company operates its own firewall so any communication between the two networks has to be approved by both sides. Part of the...
  2. DWheater

    Alternative to DECT phone on CS1000

    Hi In a few weeks I'm going to be rolling out our CS1000 to a new site. Unfortunately this site currently has a small number of cordless DECT phones each of which run on an analog line. Obviously when the new phones arrive, they are all digital so are incompatible with the DECT phones, so I'm...
  3. DWheater

    Gai-Tronics Titan VoIP weatherproof phones

    Hi I am trying to get a number of Gai-Tronic Titan VoIP phones working with our Avaya Aura System Manager 6.2 system. I have created a SIP endpoint in the System Manager and pointed the titan phone to the IP address of the SM, unfortunately I cannot get the phone to work properly. The phone...
  4. DWheater

    External Ringer options to work with 1110 series phones

    Hi I currently have am 1110 IP phone in a large noisy location and unless there is someone by the phone when it rings, it cannot be heard. The Phone is at a remote site therefore an analog line with an external ringer isn't an option, is there a device that can be connected to an 1110 (I can...
  5. DWheater

    Trace message keeps popping up

    Hi The system maintenance people were in last week doing some traces on the system. When they left they forgot to turn something off on the system, every few seconds it keep throwing out something like this: NCT400 244 0 0 7 OVF DIG_LD= 00B08E13 00B0896A 00B33664 01F157C6 01F13DF8 NCT400 +...
  6. DWheater

    Advice for a Norstar Noob

    Hi I've been asked to visit a site and survey a Nortel Norstar system, trouble is I've never even seen one before. I'm familiar with the Meridian Option 61, but from what I've seen on the web they are very different. Basically I need to get an idea of the number of phones and how they are...
  7. DWheater

    Create a Dynamic Pivot Table

    Hi I have a small database on MS SQL 2008 R2 for holding call log data from our phone system. Recently I setup a small call centre and they need to see how many calls have come in during each hour of the day across a whole calendar month. I immediately thought that a Pivot table would do the...
  8. DWheater

    Send 0845 xxx xxxx as CLID from CS1K

    Hi We have a small call centre that deals with customer issues, it has an 0845 number and if possible I would like to be able to send that 0845 number out as the CLID. I have tried to setup the CLID table to do this, like so: (We're in the UK.) ENTRY 2 HNTN ESA_HLCL ESA_INHN NO...
  9. DWheater

    Summing and Formating Time Field

    Hi I'm trying to generate a report for our call logger, it has a field called Duration that holds the length of time a call took. I'd like to be able to create a report that shows a Summary of calls to international destinations and the total number of calls and total length of those calls. I...
  10. DWheater

    Force a Phantom DN to use CLID Table

    I'm trying to get a Phantom DN to send it's own CLID to external numbers, but it won't. The phantom DN is DCFWd to a mobile phone and when I call the Phantom's DDI number, the Mobile gets the main switchboard number, not the Phantom's CLID. How do I force the phantom to send out it's CLID...
  11. DWheater

    CLID from Phantom DN

    Hi We have a number of Phantom DNs setup on our CS1K, each one has it's own DDI number and is DCFWd to a mobile phone. When someone from outside the system calls one of these Phantom DNs, that call is sent to the mobile, but the CLID that is shown is the switchboard number, which is the...
  12. DWheater

    Auto Answer on 1150e IP Phone

    Hi I am trying to get auto answer to work on a couple of 1150e phones. They are to be used in combination with the Intuition switchboard system from Dataplus. So far I have been unable to get these phones to automatically answer calls that come in to them. The phone beeps but does not answer...
  13. DWheater

    CLID over SIP Trunks

    Hi We have had a new CS1000 installed recently and have just switched over from our old Nortel Meridian system. The new system is all VOIP, from the desk phones (mostly 1110s) to the outgoing phone lines. The system is going to be running the phones at multiple sites across the UK. The problem...
  14. DWheater

    Remote Call Forward from off system

    Hi Our On site IT support team have an on call rota for out of hours. They use Forward all Calls from an extension to divert calls to their respective mobiles. The problem is that someone has to come in and manually change it over. Is there any method that can be used to allow them to change...

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