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Hi Everyone sorry to bother your guy during this weekend plus holiday. I was annoying by one thing recently : our system randomly reboot by itself for few days and I got error message from SSA says: abnormal termination termination cause <DSI Excep> addr=0000001c d=5 pc=f03ecf64 stack=f03ecf1c...

Hi I'm new to SQL 2008 R2. this is situation I face to: we have 2 servers run a application, for some reason database is on the 2003 server and application itself running on a 2008 R2 (64bit)server. SQL server 2008 R2 is running on both server. now we're going to migrate DB to application...

I added 1 of VZ PRI into my IPOffice v2 and would like to set it up this way: all incoming calls following the sequence from channel 1 to 23 and outgoing calls is in another way from 23 to 1. with current version of the system, the choice for "channel allocation" is either "1 > 23" or "23 > 1"...

Is there any tool which can collect the data like total inbound calls from any one of IPOffice system in voice network? tried using XIMA but it's not able to provide data from individual IPO system.

Recently I run into a situation: after reset password for one of user's voice mail through IP Office manager and access this mailbox with new password but got "incorrect login" respond. double checked both manager and VM Pro client and everything is right. so what reason could be? this one never...

hi Friends, on one of our IP 500 v2 system, I found this error message periodically. I double checked system setting and it tells me this group ID related to Paging system (paging connect trunk port. I'm not clear the meaning of error: does mean 2 people make paging at same time?

During the daily operation, something got my attention: no matter digital phone 44xx or 54xx, or IP phone like 16xx, the ring volume button on some of phone has been set to minimum (pressing "-" sign until no rings). my boss doesn't want users doing that way but I can't find any related...

There is issue happened at our remote office recently and confuse me: one of IPOffice 500 v2 at remote office was lost connection, the main office can't call remote site and also remote site can't connect main office but remote office is able to make call to local office. while issue happened, I...

Actually there is no hot swap to IP Office 500 system but what I want to do is reduce downtime as short as possible. So I prepare one more IP500 unit with very basic module (one vcm 32 and one ATM/digital port module) as a backup. our VM Pro server installed on our main location with one of...

System: IP 500 v2 and VM Pro 9.0. Some customers complain: when system put their call into the queue, in the beginning, for example, they've been told that their position in the queue is # 7. after while, move forward to # 3 but in next few minutes they've been told their queue position # is 9...

Recently, VZ converted our POTS line (10 lines) from cooper to fiber base. everything is working with this new type of POTS line: credit machine, Fax, fire alarm. meanwhile, I use analog handset to dial-in and out without any issue. but when connect 3 of those POTS into analog trunk on our IPO...

Setup a operator group with 6 agents and they pick up all incoming calls. when caller connected the system they'll be prompted a estimated time to answer "one minute" and position in the queue when all agents are available but during the lunch time, when few agents are available like 2 of them...

here is kind of situation I'm running into: we're using IPO 500 v2 and vmPro and set up an Operator group to pickup all incoming calls. no over flow, no fallback. some customers complain when they're waiting in the queue, they had been transferred to other Dept. which is not they want to go. How...

Just want to know what do your guys prepare for disaster recovery except IPO server edition solution. My situation like this: we have IPO 500 v2 unit installed on 7 locations and so far they're running good but I've been thinking if one of unit died, how can I bring up the voice connection in...

Is there anyone knows the meaning of this part in the error description " !Alarm.0!8230 ". kind of confusion about this. the full description of the error is " the following line has no incoming call route for a call. Line:9. Line Group ID: 5. !Alarm.0!8230 ". thanks in advanced.

recently I noticed that everyday with system status there is alarm message comes up: the following line had no incoming call route for a call. line:9. !alarm.0!8230. here line 9 is our 1st PRI which is provided by VZ. I contacted VZ and they did testing without any issue. and also I can't find...

enabled voice mail on with phone manager (ip 500 v2)but It didn't show up in user list with VM Pro server.