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I am working on a Norstar Applications module NT5B74AABJ REL 07 MOD V3G fiber. With a MICS. The company lost power to the building then when the power restored the Nam did not come back. I have recycled the power several times...... it sounds like it is trying to boot up, power and fan runs...

Here is what the customer sent to me: I’m wondering if it’s possible to block a room extension when a caller chooses option 6. E.g. if they choose 6 then enter 2001.Is it possible to block people connecting to room numbers from option 6? i.e. block 7+ and 2+ and 3+? Had a phishing scam which...

I installed a 6x16 and they recently has an electric gate installed. There is a dial pad for entry. On that that dial pad there is a relay I was told by the gate company to connect their in/out which i believe was the tip n ring to a CO port on the phone system. So now the visitor hits the call...

Norstar tech. Norstar M.I.C.S. using the AA CCR tree. All incoming calls go to the CCR tree. There is no one at 222 which they have labeled guest phone and they want to transfer 222 to 221 on RNA but they would like it to go to 221 then to the ccr tree where that caller would be able to have...

I am a Nortel tech. An Norstar M.I.C.S. customer recently relocated and changed carriers. They have a T-1 with no other pots or copper lines. I was able to set up the CCR tree which all calls go directly to...... one of the options in the tree was to transfer calls to their headquarters in...

Hi, i am a Nortel tech. I guess that i should be listed as a programmer? Sorry i cant seem to find out how to chg that. I have been doing Norstar work for a long time, also being certified on the option 11 through 81...... but haven't gotten to work on them much. I am now doing mac work for a...

We have a MICS 6.1 with a flash vm 2.1 3 times now in the past 2 weeks the receptionist has found where 6 of the 8 lines appear to be in use but when depressing the line button....... instead of it saying who is using the line it only says line in use on all 6 but no one was on those lines or...

We have a Norstar 8x24 with version DR5 with a Flash4 vm version 1.7 When leaving a new vm say today it is date stamping the vm left as 3 months earlier that it was left in August. Any ideas?? I did try power cycling them both down the back up together. Thank you

I have read here where it looks like for the MICS system u need to have at least 4.1 to be able to set up a route and dest code to forward a Norstar set externally like to a cell phone. Is that correct? Also is the a certain software level of software needed for the CICS to forward...

I've read the how to specs several times but i must be leaving something out? I am trying to call forward a Norstar ext to a cell phone. MICS 6.1 I followed the tech tips, went in to routes selected route 001 and made sure it said pool a, according to the sheets there's nothing more to do in...

I am upgrading a Norstar MICS 2.0 up to 6.1 Am looking for the steps and procedure. There are 45 users. I would like to retain the programming. I have the 6.1 software, but isn't there a middle step with what they call and upgrade tool? Will i need that? I am some what familiar but i just have...