Search results for query: *

I need to extract a report in which we need to tell the total number of audio files are there in ACR and CRS yearly. Like how many files are there in 2016, 2017 etc. Any help?

We have Avaya IPO Server Edition (v. R10) with an additional hard drive for call recording. Question is what licenses are required to record calls for 100 users. Do we need VMPRO Recordings Administrator license or 100 ports recording channel licenses or both?

Had a SE Primary server 9.1 hardware failure. Got a similar server so I just took out the hard drive from faulty SE primary server and put it in pare one. Everything seems to be working fine. We have v2 as an expansion module. I thought licenses would go invalid as they are based on mac...

Hunt group name: ABC Extension: 218 Members: 210, 211, 212 On hunt group voicmeail tab, voiemail code 1234 is also given (do not know if it is necessary or not). Source number HABC is added to all three users 210, 211, 212. VM pro is in IP Office mode. Avaya IPO version 9.0 But there is no...

Receptionist answers an inbound call and transfers it to user 709. Customer wants this transferred call to return back to the receptionist once the caller is done talking with user 709. And yes they don't want 709 to transfer caller back to the receptionist once done talking. More like...

According to doc, advanced edition supports up to 150 agents. And you can get up to only 40 VM channels if using VM PRO. So if 70 CCR agents are logged in and 50 of them are on the call, then only 40 calls are recorded assuming all VM channels are reserved for recording. It doesn't make sense...

I have recreated an SD card to 9.1.9.0.182 service pack 9 which is just released two weeks back. Can I turn on a brand new IPO 500V2 with this SD card or it is better to first turn on the new IPO with an SD card 9.1 GA and then upgrade it to new service pack.

When IPO pops up on search via manager, along with name and IP addeess, it shows the version of SD card. When you run the upgrade wizard, version/release under licensed field is what your control unit is locked on. Getting this right?

Tried fitting two combo cards (700504556) in IPO 8.1.56. They started showing red light. Figured out this particular combo card works with 8.1.63 or higher. So I have installed Manager 8.1.73 on my PC to upgrade the IPO. Just want to know should I take the combo cards out and then upgrade the...

Need to record an incoming call which is forwarded to an external number. In ICR, desitnation is set to *66 where *66 is *66 Dial 0234565767 11 (PRI outgoing id) Voice recording is on for this ICR. Calls are forwarded to 0234565767 fine but they don't show up on Contact Store. In system...

We are running SE primary on physical server provided by Avaya. Is it possible to deploy Secondary SE server on virtual machine?

Got a brand new Avaya IP Office 500 v2. It is PCS 13. Alos go a sd card with 9.1 essentail lic. Would it work with new 500v2 control unit PCS13? If not then how to work this out?

Using PRI with Avaya IPO 500 v2. DID is working fine sending callers straight to their desired extension. But when an Avaya user dials out, it shows master number instead of the DID number associated with the that user. Is there any settings for DOD?

Hey guys.. does any one have an idea on how to enable the CDR on Avaya Utility Server? What configuration is needed on the CM side and what do we have to do on Avaya Utility Server in order to get the CDR data on the Servers? Any Experience or Documentation would be highly helpful.. Thanks guys...

From what I have gathered, a new 500 v2 chassis itself gets locked to the release of SD card you first plug into it. Is there way to find of the release/version of 500 v2 chassis?

Hey Guys, is it possible if we can collect the CDR Records in Avaya Utility Server of Avaya Session Manager ? I know how we can enable the CM CDR records in Utility Server, wanted to know about this possibility..

Could we restrict an IP Phone with a specific static IP address to only allow a particular agent(for example 208) to login on to it ?

Does anyone know what is the usage of G3Peek in AES Server? and how do we use it?

Can anyone please suggest me how I can see the SEID ID of an Avaya CM from the browser or Putty?

Need to change the IP address of SE Primary server and expansion system v2. Primary server is Avaya provided physical server. Would changing IP address change the system ID of server and make the license go invalid? Or we just need to go to :7070 web portal -> Settings ->Select System -> The...