I am unable to find the connection between PPM & SM Location assigned. The issue we are facing with a particular location we are able to dial out a series of number but with a different location, I am able to dial out the number.
On checking PPM messages, there are some difference in the...
I am unable to dial a particular number from my Avaya SIP phone (profile is configured in SM), while on using Avaya One X communicator I am able to dial out the same number. Any suggestions..
Unable to do recordings with Agent ID's.
> we don't have AES - DMCC/TSAPI links.
> We have Oracle for SIP recording of extensions.
> Recording of X-ported stations/VDN/SIP extensions works fine.
> Tried creating a route in Oracle recorder against Agent ID its not working.
> Tried creating a...
Hi All,
I tried configuring Avaya One X agent & registers it with Extension & Agent login ID.
> On dialing the extension defined its ringing properly.
> On dialing Agent ID it rings only single time & there is silence. I tried it on both Laptop speaker & on headphones.
Could some one tell me...
Hi All,
We need to enable call recording on Agent Id's. Is there any option to do so.
1. Presently there is a toll free line which is terminated onto a VDN.
2. We are using Oracle ISR for call recording.
3. Route against that VDN is created in Oracle call recording (ISR).
4. Right now, we need...
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