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Hi All Appreciate this isn't an IP Office issue directly but has anyone had any experience of using Fortigate firewalls as DHCP server for 16xx series phones? Putting in the scope options isn't as straightforward as when using an Windows server it seems. Thanks in advance

Hi When deploying Avaya SBCs using HA licenses (Primary and secondary SBC) and a separate EMS server, do we need to create a trunk to both SBCs from the IP Office and therefore mean that we need to double up on the amount of SIP licenses we are putting on the IP Office? Thanks in advance

Hi All, Has anyone had any success with using the R10 upgrade tool on OneSource? When I try to upload the license XML file I get a error message "Signature does not exist". Do I need to do something to the XML before I attempt to upload? Can't see anything mentioned in the training material...

Does anyone know the message that the SBC/IPO will send back to the SIP provide in the event that all licenses are being used? I would guess it would be a 486 (user busy) but if you have had any of you no for sure I would appreciate if you could confirm.

Been discussing resiliency features of the IP Office with my cloud & hosting team and in particular the HA features of Server Edition Select. They fail to see how Avaya can only make this feature available in Select Edition as they would have no way of knowing if a standard server edition...

I am currently working on a design for a Server Edition with the primary on client HQ and secondary in a data centre. If the primary go down (with the rest of the site) they will use the secondary server to work remotely using soft clients etc. I am concerned about the link between the primary...

One of our clients has recently changed a name of one of their CCR agents and has now lost all of the data prior to the name change. Anyone know a way around this for future name changes? Thanks

We are currently implementing a Server Edition system alongside an Avaya SBC and Hipcom SIP trunks. After much playing around with the SBC we finally got calls to route in and out however incoming calls are dropping after 32 seconds. We have full speech path during those 32 seconds that the...

Hi Guys, Historically we have always accessed sites remotely by either using ISDN dialup or via remote access to a PC on the same network using something like logmein or Teamviewer. We are now starting to deploy both Linux based application servers and fully blown IPO Server edition where...

We have an issue where Contactstore is not displaying outbound calls where CLI is withheld on one of our customer sites. I can locate the wav and the XML files in the file structure but there is no sign of these in ContactStore so I am unable to call them back. We are running 7.8.1.16...

I think I am relatively close to resolving this one but need a final push to get it up and running. As the title suggests, I have voicemail Pro (V9) running on my Linux based app server and Contactstore running on a Windows machines on the same domain. Using the FTP configuration options...

We are about the quote a client for setup of VPN phones that they can use at home using the phones IPsec tunneling feature. I have read previously that people have had issues connecting the 9608 phones using this method and I wondered if this issue has now been resolved? From experience, are...

Having a bit of a nightmare setting up a 9608 handset to work remotely. All docs have been followed, correct ports open on firewall etc. All is working except we have no dial-tone or speech path. The docs mention having to "allow remote Extn" on the VOIP tba of the extension but this option...

Does anyone have any experience of browsing to both CCR webclient andOne-X Portal software from MAC machines? I have a client who is unable to browse to the server addresses but it does work without any issues from PC's on their network. I suspect it is a MAC firewall blocking it somewhere...

I have upgraded my own laptop over the past few days and now can't get OXP to work correctly. I can log and and make a call from the software but the call box is not populated when on a call and the message box simply says "Checking Messages" Whenever I have had issues on client sites, it has...

I have an issue with One-X where users can only add 1 contact to each of the personal groups they create. When another is added, it simply overwrites the other contact. I have just tried it on our in-house system and get exactly the same thing. We are on V9 and use the Application Server to...

I know it isn't on the official supported server list but has anyone successfully installed CCR9 on server 2012? Our client has gone and purchased one of these despite us previously giving them the supported server specs. Thanks.

Slight problem with configuration of my SIP lines. I have SIP working on a site via a single number but I am trying to program multiple SIP numbers (same trunk) into the phone system. I have added the "catch all" feature in SIP URL field by adding a new SIP URL line and putting "*" in the...

I have a 3 site SCN IP office deployment which works perfectly for calls between sites etc. However, I have some users who hotdesk between sites and I have a situation where the phones are auto logging out after a period of time when they are not on their "home system". The logouts seem...

Hi, Does anyone have a definitive list of ports which need to be opened for SIP trunk usage on an IPO? I've had a look at the knowledgebase but can't find what I am looking for. I know that SIP uses port 5060 but does any other ports also need to be opened? Thanks