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  • Users: louis1965
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  1. louis1965

    IPOCC

    So the client has IPO v2 They want to run IPOCC with call recording the IPOCC will handle voice, email and maybe chat Will I need an addtional server or can i run One-x Portal, Voicemail Pro, Contact Store and IPOCC on the same server
  2. louis1965

    9608 Remote Extension

    Hi All. Some help would be highly appreciated. Currently running a IPO R9.0.8 with 1 Remote extension. HO has an Untangle Server. Remote extension behind a Sonicwall. The phone registers and is operational. The following is my problem. after about 5-7 minutes the phone reboots itself, and...
  3. louis1965

    Mitel 5330 e as Teleworker

    Hi All, We were sent a 5330 from the States to use as a Teleworker in South Africa. When we connect the phone to ADSL line to a netgear 300M DSL router the phone registers and we can communicate to the states. We connect the DSL to a Sonicwall TZ215 and the phone registers, but there is no...
  4. louis1965

    Off site transfer

    Hi All, IPO V2 release 9.1.1.110 with Sip Trunk. I do a forwarding on the user to a mobile number, and get the following in my trace 2015/07/08 10:21:00 AM-443ms Line = 17, Channel = 2, SIP Message = Response, Call Ref = 1472, Direction = To Switch, From = 0123456789@192.168.xxx.xx, To =...
  5. louis1965

    AD dialing rules.

    Hi All. Have an R7 system with AD working and all contacts show on handsets. problem is the dialing of those numbers as the format in AD is +27xxxxxxxxx and the user can not dial the number from there client is using BRI ISDN trunks any ideas here please
  6. louis1965

    SSA "windows is searching for javaw.exe

    Hi All, Of late i keep on getting this recurring on different clients machines. For the last 2 years we have had no issues, but it seems that the client machines does some sort of windows upgrade. Thereafter, we get the error "windows is searching for javaw.exe. if you manually browse and...
  7. louis1965

    IP Office Softphone

    Hi All, Just rolled out an IPO 500 V2 R9 SP 3. Installed 3 IP phones, and 65 Softphones, as the client wanted a wireless solution. there is a mixture of windows OS from xp to 8 and 8.1 running Aruba switch, wireless controller and more than enough A-C acces points. all pc's have netgear gig...
  8. louis1965

    Remote Extension on R 9.0.3.

    Hi All, I am pulling my hair out here. I have set up my Remote Ext succesfully. Yay The problem i have is that i have intermittend audio. I make a call and its perfect, audio bothways. Terminate make a second call, perfect. Leave it for a minute or two and,,,,, you guessed it no audio. Phone...
  9. louis1965

    Remote extensions One x portal etc.

    Hi all. i know this subject has been covered to boot but none of the previous posts solved my problem. I have an IPO 500 v2 with R9.0.3 running. I also have one x portal running and operational. One x Mobile preffered is installed and operational through external wifi as well as 3/4G I have...
  10. louis1965

    Dect R4 provisioning mode status "not connected"

    Hi All, i am having dificulty setting up dect R4 where in the master base station, the update fails. If i default my controller and set up the dect it connects and works. as soon as i load my config with the same ip addressing, the Update fails. any advice? My config is on R9.0.1.0 build 845
  11. louis1965

    Cannot mute Clear my 1608 on Man R9

    Hi All, New unit with R9 installed and working. One problem. When i want to do a Mute Clear # on my 1608 it will ask for PROC PWD. I enter CRAFT and allows me to change ip add settings etc. I cannot Clear the phones. Any one had the same issue perhaps.
  12. louis1965

    Finding a BM 32 in System Monitor

    Hi All, In System Monitor, Status tab, H323 Phone Status, i can see all my registered IP phones. Where can i see what IP phone has BM 32 modules connected to it? IPO 500 V2 running 8.1 Regards
  13. louis1965

    Fax Transport on Sip trunks.

    Hi All, Running a IPO 500 V2 with R7.0(31) software. Client recently moved from analogue trunks to SIP. This is where my problem lies. for my fax, i created an incomming call route pointed to my fax analogue extension. In extension values, i have adjusted this to be a fax extension. in my sip...
  14. louis1965

    Cannot export from contact store.

    Hi All, need some help ... AGAIN... IP O contact store installed working perfectly for the last year or so. now all of a sudden users, including admin, can not export recordings to the desktop When exporting the file the bar at the top is in red 1/1 or 6/6 depends on what file is...
  15. louis1965

    ISDN Line not connecting to IPO

    Hi all I have a IPO 500 V2, with 6 BRI's connected. )ne line is not connecting and the following reflects in sysmon. any help would be appreciated. 2365000810mS ISDNL1Tx: v=7 peb=7 0000 02 01 01 2b ...+ 2365001018mS ISDNL1Rx: v=7 peb=7...
  16. louis1965

    3720 Dect phone displaying no user.

    Hi All. obviously i am in need of assistance, so here goes. IPO 500 V2 on R8.1 with IP Dect R4 with latest version 5.0.11 on Master and 6 Base stations. all is standard and not compact. My issue. All is working fine and randomly, a phone will deregister,and display No Access, or Not...
  17. louis1965

    Siemens A510 IP Voip phone and IPO 500 V2

    Hi All, Please see if you can help. I have an IPO (pure IP) and are wanting to put down a Siemens A510 as a sip extension. Have the 3rd party endpoint license, but cannot get the Gigaset base station to register with the IPO. Any ideas or advise?

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