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Hi Everyone, What are your preferred tools when using raw output from ASA/CM? I am looking at a vector that I found in notepad at the moment, but is difficult without any kind of presentation applied. What I am thinking of is an avaya language in notepad++ or similar. Any suggestions would...

Hi, Does anyone know a way I can boot up a 9611 or 9641 without it being connected to CM? I am trying to demonstrate what the phone will look like so need to be able to assign buttons etc, but do not need any functionality behind them at all, more so they (contact centre managers) can see what...

Me again, So what is everyone's preference when it comes to a call centre turret? I am primarily looking for a base that can support Gig in and out but am coming up with blanks. I want a turret that is clearly a call centre turret (i.e. no handset available to the agent). The place I am...

Hi guys, Me again ... is there anyway to report on conference bridge usage on CM6? I have set up the VDN's, all that side is great, but could do with generating some reports on usage etc. Thanks in advance

Another one guys, must be the festive season doing this! I have set up Audix-Rec, with the ability to save calls as a .wav file. The only problem is that I want to audix-rec Service Observe on specific stations chosen etc. This way it will record the message to the person who is listening in...

Hi Guys, Seem to be going round in circles on this one, hoping there is a (dare I say it) easy way to do this. I have set up Audix Record on a station and it duly does the job. The problem I am having is getting the file out of audix to use for training purposes. I have tried the access via...

Hi guys, A bit of a head scratcher it would seem, but is there anyway for an agent to initiate a conference call, call out to two parties, introduce them and then leave the conference but the call with the dialled parties still carries on? I have looked into MeetMe but dont want to hand out...

Hi Guys, Trying make VV work and have got the following done: 1. Server and Local install done 2. Turned VVS on When I try to connect to the CMS server I get an error saying it does not exist and wont let me in. Am I missing something completely obvious? All I can find is the below thread...

Hi, I am trying to come up with a SLA report that shows % of calls answered within X seconds. However the actual measurement should be the following: Calls Answered within X Seconds / (Total Calls Presented - Calls abandoned within 10 seconds) Is this possible? Thanks

Me again! Was wondering if anyone knows if it is possible with CM6 to be able to kick agents out of an AUX code and back into AUTO-IN? I have searched high and low and keep getting stuck, yet I have heard of this feature from other avaya admins (although they dont know how to do it) Thanks smile

Hi, Me again! Was wondering if anyone knows if it is possible with CM6 to be able to kick agents out of an AUX code and back into AUTO-IN? I have searched high and low and keep getting stuck, yet I have heard of this feature from other avaya admins (although they dont know how to do it)...

Hi, I have tried searching for this on the forums, but keep ending up with softconsole information. Hence the post. I have a 1616 set with two extension boards and want the buttons to show if the assigned station to said button is busy. I have used the busy-ind which seems to be intermittent...

Hi, I am currently trying to set up EC500 for someone who works in the US. Normally in the UK our prefix is the 0, then the rest of the number in the phone number. I have tried every plausible iteration to put a US mobile in and it is not working. Does anyone know why this might be? The...

Hi, Is there a way to show, live, total calls queuing for a series of skills, not each individual skill? I want a report that shows one number that is the total calls queuing over a selection of skills and can not for the life of me work out how to do it! Please help,

Hi Repost in the right forum this time! :-) I have just set up an ACD with CM5 and using CMS R16. We are currently using AVAYA IP9620 handsets which are not that user friendly on the ACD environment e.g. Having to scroll pages for ACW and Auto-IN to name a few. What options do I have for an...

Hi I have just set up an ACD with CM5 and using CMS R16. We are currently using AVAYA IP9620 handsets which are not that user friendly on the ACD environment e.g. Having to scroll pages for ACW and Auto-IN to name a few. What options do I have for an actual IP turret? I know there is the 4622SW...

Hi, Could be the wrong place for this, but I have tried searching what seems like everything! My question is this, is it possible to change the background colour on an AVAYA CMS custom report? I am setting up a wallboard and want to avoid using a white background as other wallboards have a...