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if I get an incoming CLI e.g. 01234567891001122222222 But I only want 01122222222 shown to the Main Reception / Phones how can I strip / reduce the first 12 digits ? Many thanks

Can this be done ? Load a soft phone onto a PDA and register it to an IP Office ? Regards

Can anyone help me with sample Short Codes to show the difference between sending digits overlap or enbloc ? What is the default sending method ?

What will this be? Regards Len

How can I reset a users mailbox (forgot the password of his mailbox) ? Regards Len

is the "Call duration" the total length of the call ? if not which report would I run to dind the total duration of the call ? and would I be able to average it, secondly would I be able to break it up into stages i.e. agent 1 in group 1 was on the phone to the client for 1min 30 secs then...

What is the maximum recording time on the Callpilot 100 and can it be increased ? If then how ? by replacing a Harddrive or adding ? Any help will be appreciated Len

Does anyone know if this is a problem ? Or a configuration issue ? I have an 2.1(15) IPO412 and IPO403 wth PRI conections. Regards Len

HO do I upgrade my CICS from 2.1 to 5 software ? Regards Len

How do I get to update B08, B09 and B10 ond a rel 2.1 CICS ? it only shows me "Find" in the display ? Regards Len

I want to dial from an W2K box using a modem on a redhat box and don't have an idea what to do. Regards Len

Please help me , I want to use Telnet to telnet into a definity but then I don't know what the Keyboard keys is to e.g. press cancel etc. Is there an emulation I must try like VT220 but still what is the Keys I use ? Regards Len

Is there anyway to get this combination running on Windows XP ? any help will be appreciated I am thrown into the deep end , finding no firmware for the AP-1000 and got a clint manager AV_WINXP_PC_USB_SR0201.ZIP don't know if that mean anything to anyone ... AP-1000 looks happy but I can't get...

Please can anyone help me on how to upgrade the Avaya VSU100 from 1DES to 3DES by not using the VPN Manager. thanks in advance

Please help me to set the administrative distance on a P550 to prefer RIP over OSPF as the preffered routing protocol. Regards Len

I have setup a Interface / VLAN on the P550 with both RIP v2 and OSPF on that Interface , How can I now configure RIP to be the more preferred IGP for this VLAN ??? Reason beign : the one is coming from the firewall (RIP2) and the other (OSPF) from the WAN , now I need the default route...

How can I make an 6 Gigabit uplink from an Cajun P882 to a Cajun P330 stack of 4 switches ??? Can a LAG over 3 X330G2 modules be made ?? Thanks for any help , I really need to make this work. Regards

I connected a P550 via Fiber to a Cisco the link came up but that's all with other equipment to the Cisco it works first time off .. any ideas ?