Search results for query: *

NICE CLS 8.9, in our other site, admin is reporting the following error in supervision "No more locked space on disk" We are also getting alerts that read "Lock/Unlock request received but call was not found on Logger.\(1502\):1502" We ran queries to identify locked calls, but only a handful...

Hello! Recently we added a new ACD to our CMS to handle a new PBX. We need to add this to our NICE Analyzer tool but have no documentation on how to do it. Can anyone provide the configuration documentation for NICE Analyzer 3.1 (the build is 19) as we do not have this document. This would be a...

Hello! Recently we added a new ACD to our CMS to handle a new PBX. We need to add this to our NICE Analyzer tool but have no documentation on how to do it. Can anyone provide the configuration documentation for NICE Analyzer 3.1 (the build is 19) as we do not have this document. This would be a...

We are having a peculiar issue where the audio too short error appears when we attempt extension side playback. Playing the call locally over the sound card works just fine. So it's not a true mapping issue, I don't think... Anyone have any ideas as to what may be causing this issue? This is for...

Need some help, hoping there are a few 8.9 experts still out there! We have an issue where each day around 11:30 - 12:00 in the afternoon we see our CLS shoot "Agent Logon Table Overflow" at us in Supervision. The agents logging into the PBX after this who are recorded show as Agent 0 in the...