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  1. BWB8771

    User short codes (for displaying DID) not honored by system

    For the life of me, I cannot get my extension to display the DID assigned to me whenever I call external parties. In the Main ARS, I have it configured so that if someone calls my mobile, I see their extension (9045551234SiE), so I know our carrier (TimeWarner) allows us to send calling party...
  2. BWB8771

    Command-line switches for Manager.exe?

    I only have a single IP Office instance - is there any way to launch Manager.exe and have it automatically select it? In preferences, I already have "Auto connect on start up" selected, and I've experimented with the Discovery tab settings; I currently have the discovery IP range of only two...
  3. BWB8771

    Does anyone have a favorite "sysmonitorsettings.ini" they apply for a monitor running 24x7

    (note: we have a PRI) I'd like to strike a happy balance between logging too much (as a network engineer, "too much" is either never enough, or just right) and missing out on key logging information. Do any of you seasoned troubleshooters have a favorite group of settings you'd be willing to...
  4. BWB8771

    Best way to import bulk numbers to add as speed dials (while adding extn to use in short codes)?

    Ref: thread940-1735171 @tlpeter, @amriddle01: In the next week or so, I'm going to be tasked with adding approximately 300 phone numbers, for which each I'll need to assign a speed dial. I'm told I'll receive a spreadsheet of names and DID numbers. From that, I'm hoping to just add the...
  5. BWB8771

    Avaya IPO to Shortel connectivity?

    Ref: [closed] thread940-1681087 The link shared in the above-referenced thread is no longer active, but my Googling of that domain yielded the result below. If you have experience bridging these two systems within the past three years, would you let me what, if any, of the information below is...
  6. BWB8771

    Any possible issues with tonight's "leap second"?

    Have there ever been any issues related to the "leap second" added in 2008, and in 2012 that I might need to watch for? My system: IP 500 V2, IPOMgr/VMPro v9.1.0.437 IP 500 V2 IPOMgr/VMPro v9.1.0.437 46/5610s, 46/5621+25s 9640Gs
  7. BWB8771

    Anyone running IP Office Server Edition Open Virtual Application (OVA) (virtual appliance)?

    Anyone running IP Office Server Edition Open Virtual Application (OVA) (virtual appliance)? IP 500 V1 8.1(63) VMPro 8.1.9016 46/5610s, 46/5621+25s
  8. BWB8771

    How do I determine whether my 500 chassis is V1 or V2?

    Nothing on the chassis (stickers/labels) indicates one or the other. I've searched in this forum, and there's only mention that the LED layout is different, but cannot find any description of which is which. IP 500 8.1(63) VMPro 8.1.9016 46/5610s, 46/5621+25s
  9. BWB8771

    In Fax Finder, is is possible to route via 'facsimileTelephoneNumber' AD attribute?

    Basically, I'd like to route faxes via the callED number, versus the callING number. IP 500 8.1(63) VMPro 8.1.9016 46/5610s, 46/5621+25s
  10. BWB8771

    WANTED: fax server suggestions for IP500 installation

    I'd like your opinion(s) on what fax server/call routing solutions you'd recommend for us. We have enough DID numbers to give everyone their own fax number, so I'm especially interested in suggestions for how to route the PRI to accomplish this. Should I use an appliance to split the PRI...
  11. BWB8771

    Any SysMonitor settings to log "severely errored seconds" ?

    Does anyone know if there's a way to log the "24 Hour Performance Summary" info that is viewable in the System Status app? (SysStatus: Alarms --> Trunks -- Line, "24 Hour Performance Summary") Ours is PRI line, but none of the Trace Options checkbox choices in the various tabs intuitively...
  12. BWB8771

    We cannot hear incoming callers (becoming a common complaint)

    I set up a wrapping capture file Wireshark trace on the MAC address of our IPO appliance. When an employee called to inform me that she had just experienced the issue many about which many have been complaining, I stopped the capture session, and then filtered on the MAC of the employee's...
  13. BWB8771

    PC NICs now coming up at 10Mbps bridged through 4610/5610 SW IP phones..

    I have several employees whose computers (NICs are set to auto-negotiate) repeatedly come up at 10-half. If I reboot the phones, they will still come up at 10-half most often. The 4610/5610 phones are capable of 100Mbps, full-duplex. I've looked in the 46xxsettings.txt file and see some things...
  14. BWB8771

    Has anyone (successfully) virtualized the VMPro PC?

    The crash of our VMPro PC yesterday compels us to move it from a physical machine to a VMWare virtual PC. Does anyone have any experience with this? In my Googling, I'm getting just as my "pro" recommendations as I am "con" ones. IP 500 8.1(63) VMPro 8.1.9016 46/5610s, 46/5621+25s
  15. BWB8771

    Help! IPO VMail PC died..

    I have backups of the binaries and configs, and I have an image I took of the PCs hard drive six months ago. Also, I have access to the IP Manager install software. In the event the PC repair lasts into business hours tomorrow, is there a way I can configure the IP500 to, say, just ring all...
  16. BWB8771

    Any way to be alerted to hung (busy) analog port?

    The analog line to one our busiest fax machines is not disconnecting about one or twice a week. I know I can view the line's status in the System Status app, but is there any way to set up a poll, or is there any timer that updates in the SysMonitor log files? IP 500 8.1(63) VMPro 8.1.9016...
  17. BWB8771

    Does anyone have the "column headers" (per se) for the CMLOGGING call events?

    I've scoured these posts, and Googled. The Avaya "manual" on SysMonitor is laughably self-explanatory.. meaning, it indicates "the call tab is for selecting options related to calls" (uh, gee, thanks for that enlightenment). To clarify, the gist of the logged call info is good enough for *me*...
  18. BWB8771

    Any new opinions on antivirus on VMPro PC? (last relevant post here was 2yrs ago)

    Any reason I could install, say, Microsoft Security Essentials on our WinXP VMPro PC? It's possible to tell MSE to ignore *.wav files, or specific folders. Because of the nature of our business, we're audited frequently. And, while I could make a case that the computer is not on the same...
  19. BWB8771

    Any way to assign a Short Code to the "Time of Day" emulation?

    I'd rather just give my folks a short code to activate the feature, rather than wasting a button. IP 500 8.1(63) VMPro 8.1.9016 46/5610s, 46/5621+25s
  20. BWB8771

    What's best way for cubicle-mates to answer each other's calls?

    Currently, I have a button programmed on each other's phones for Coverage Appearance, with a delay of 2 seconds before it rings at the other's desks. They're unhappy they have to wait until it start ringing at their desk to answer. They want what they had with the previous phone system, where...

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