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  1. justcatplease

    Error changing agent skills in CMS v18

    Starting last week, we started having error messages when changing some agent skills. We got a message saying the feature wasn't enabled in the switch. I can change the agent skills in CM, but then of course, the reps have to log out and log back in.
  2. justcatplease

    OneX Agent, auto answer and quality of call

    We have agents using OneX agent through a rap device. They're on auto answer. If they don't restart the phone and/or the rap a few times every day, the quality of service is terrible. If we use physical phones, they can't use auto answer with a rap. Has anyone else run across this?
  3. justcatplease

    Upgrade to CM 6.3 and caller ID errors

    Has anyone else had this problem? This is what we get on our display when we make an outbound call: Eap7IFNFoJFbP You actually can hit redial and it dials the actual number, but this has been going on for 3 months and Avaya points to Ingate, who has no idea what they're talking about. It's...
  4. justcatplease

    CMS 16.2 syntax error

    In both report designer and custom report options, I'm getting a syntax error (despite double checking the query). I was told this was a bug and there was a patch. My vendor says there isn't. Does anyone know of this issue?

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